Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Since I updated firefox to version 13 I cant watch youtube. whenever I try to play video it says "An error occurred. Please try again later."

  • 21 replies
  • 426 have this problem
  • 3 views
  • Last reply by mariana1113

rosti93
rosti93
more options

Youtube worked fine before this update.

Youtube worked fine before this update.

Chosen solution

I have found 2 solution...

Go to Firefox -> Add-ons -> Plugins -> Locate Shockwave Flash 11.3.300.257 (not 11.0.1.152) and disable it.

OR

1) Go to Control Panel -> Uninstall a Program -> Uninstall Mozzila Firefox 2) Go to Run (Windows key + R) -> Type appdata - > go to Roaming -> Locate Mozilla Firefox and delete it. 3) Go to C:\Program Files (x86)\Mozilla Firefox (or wherever you have installed it) and delete this folder. 4) download the browser, install 5) Do not update Shockwave 6) ENJOY!!!

Read this answer in context 👍 55

All Replies (1)

mariana1113
mariana1113
more options

I've tried every solution I've found about this issue, but none of them had worked until I found this one Thanks!!! A lot!! :D

  1. 1
  2. 2