Index of file:///C:/Program Files/Mozilla Firefox/
Acer aspire 5735 laptop : windows vista : 32bit operating system
Every time i run Firefox and go to a different page i get an error saying Index of file:///C:/Program Files/Mozilla Firefox/ and eventually after about 10 minutes or so it crashes my computer and gives me the blue screen i restored my computer to factory settings and this issue is still happening
Additional System Details
Every time Firefox opened
This started when...
- Shockwave Flash 11.2 r202
- Next Generation Java Plug-in 10.4.1 for Mozilla browsers
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0
Does the problem happen when you restart in Firefox Safe Mode and then click "Continue in Safe Mode"? See the Troubleshoot Firefox issues using Safe Mode article for help doing that.
It might also help if you could post a screenshot of the error. See How do I create a screenshot of my problem?
Also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
- http://www.superantispyware.com/ - SuperAntispyware
- http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
- http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
- http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
You can also do a check for a rootkit infection with TDSSKiller.
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Hey, I was just about to post back and suggest a malware scan, after doing some google searches and finding the reply posted by gordoalac in this thread:
this is what keeps popping up
and yes in safe mode the same problem is happening. Do i use all the malware checks?
i went to that site with gordoalac and it worked ! thank you so much for the help :D!
Glad to hear it! Thanks for posting back with the outcome :-)
For the record, (for others reading) cor-el also posted a link to TDSSKiller, http://support.kaspersky.com/viruses/solutions?qid=208280684 ...which was the fix posted by gordoalac in the other thread. The Anti-Rootkit Utility, TDSSKiller is also one of the malware scanners suggested in the KB article, Troubleshoot Firefox issues caused by malware.
Modified by AliceWyman
Just to be complete, TDSSKiller is also one of the programs that I suggested in [my above post].
You can still use the other programs to see if they come up clean.
corel. I was editing my last post to give you credit and to link to the related KB article on malware removal, before I saw your post.