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Index of file:///C:/Program Files/Mozilla Firefox/

Posted

Acer aspire 5735 laptop : windows vista : 32bit operating system


Every time i run Firefox and go to a different page i get an error saying Index of file:///C:/Program Files/Mozilla Firefox/ and eventually after about 10 minutes or so it crashes my computer and gives me the blue screen i restored my computer to factory settings and this issue is still happening

Chosen solution

Hey, I was just about to post back and suggest a malware scan, after doing some google searches and finding the reply posted by gordoalac in this thread:

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

last week

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Next Generation Java Plug-in 10.4.1 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

AliceWyman
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191 solutions 1967 answers

Does the problem happen when you restart in Firefox Safe Mode and then click "Continue in Safe Mode"? See the Troubleshoot Firefox issues using Safe Mode article for help doing that.

It might also help if you could post a screenshot of the error. See How do I create a screenshot of my problem?

cor-el
  • Top 10 Contributor
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10753 solutions 96760 answers

Helpful Reply

Also do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

Chosen Solution

Hey, I was just about to post back and suggest a malware scan, after doing some google searches and finding the reply posted by gordoalac in this thread:

Question owner

this is what keeps popping up

Question owner

and yes in safe mode the same problem is happening. Do i use all the malware checks?

Question owner

i went to that site with gordoalac and it worked ! thank you so much for the help :D!

AliceWyman
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191 solutions 1967 answers

Glad to hear it! Thanks for posting back with the outcome :-)

For the record, (for others reading) cor-el also posted a link to TDSSKiller, http://support.kaspersky.com/viruses/solutions?qid=208280684 ...which was the fix posted by gordoalac in the other thread. The Anti-Rootkit Utility, TDSSKiller is also one of the malware scanners suggested in the KB article, Troubleshoot Firefox issues caused by malware.

Modified by AliceWyman

cor-el
  • Top 10 Contributor
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10753 solutions 96760 answers

Just to be complete, TDSSKiller is also one of the programs that I suggested in [my above post].

You can still use the other programs to see if they come up clean.

AliceWyman
  • Top 25 Contributor
  • Moderator
191 solutions 1967 answers

corel. I was editing my last post to give you credit and to link to the related KB article on malware removal, before I saw your post.