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cannot update firefox

Posted

When I open Firefox, always get box saying Browser Out of Date. I follow instr. to get free update, which gives box saying You have Chosen to open Firefox Setup 12.0.exe. I choose Save option. Then get small window pop-up from bottom of screen saying Download complete. But when I come to restart Firefox still get Browser Out of Date. (not sure what version I'm running now)

Chosen solution

how you've described it, you have just downloaded version 12 of firefox but not installed it yet. go to tools > downloads (or press ctrl + j) & double-click the firefox 12 setup file in order to run the installation (you might have to confirm a warning message that you're about to run a .exe file after that).

then follow the steps as they are described in How to download and install Firefox on Windows

edit: afterwards you should also update your flash plugin from https://www.adobe.com/go/getflashplayer (uncheck the option to install the bundled security software)

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

several weeks ago - for no reason I can think of.

Installed Plug-ins

  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r45
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • 4.1.10111.0
  • NPWLPG
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2

More Information

In HELP menu there is an option in menu saying Resume Downloading Firefox 3.6.3 but when I open this option, it tells me "Paused downloading Firefox 3.6.3" and looks as if it tried to instigate this function and failed. Its always there in the HELP menu.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

how you've described it, you have just downloaded version 12 of firefox but not installed it yet. go to tools > downloads (or press ctrl + j) & double-click the firefox 12 setup file in order to run the installation (you might have to confirm a warning message that you're about to run a .exe file after that).

then follow the steps as they are described in How to download and install Firefox on Windows

edit: afterwards you should also update your flash plugin from https://www.adobe.com/go/getflashplayer (uncheck the option to install the bundled security software)

Modified by philipp

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96634 answers

If files already have been downloaded then remove the files in the updates and updates\0 folder.
You can also delete active-update.xml and possibly updates.xml (stores the update history).

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


Question owner

Brilliant advice - everything seems fine now. Thanks