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Hotmail not loading properly in Firefox

Posted

Hey folks,

This morning I cannot open any messages or folders in Hotmail. It was working fine last night. Everything looks completely normal (although I have noticed that the ads on the side are no longer loading?) and messages appear in my inbox as normal. However, if I click on any messages in the inbox or try to select a different folder at the left, there are no error messages or popups, all that happens is literally nothing. The message looks like it is selected in the inbox link when I click on it, but it never loads...the browser never even shows that the folder or message is loading. Browser is Firefox 12. It works fine in Internet Explorer (which I loathe).

I tried it on three completely different computers, two running Windows XP Professional with SP3, one with Windows 7 Ultimate 64-bit with SP1, all three running Firefox 12. Hotmail works fine with all of them in IE, but not Firefox. Also tested Firefox 12 on a Puppy Linux 5.28 machine with Hotmail and that surprisingly worked fine.

I've tried clearing the cache and cookies completely and Hotmail will still not work properly...I seem to remember something like this happening before, but I cannot remember how I fixed it...all other sites on all the computers work perfectly, only Hotmail is acting weird and has been doing so for 4 hours or so now.

...anybody have any thoughts?

EDIT - I should also mention I've done no updates, installed no addon plugins, or altered anything in any way since it was last working correctly on any of the computers.

EDIT#2 - I tried running Firefox in Safe Mode with everything disabled...same issue, Hotmail doesn't work.

Modified by Darkstrike

Additional System Details

Sites Affected

www.hotmail.com

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.2 r202
  • Foxit Reader Plug-In For Firefox and Netscape
  • Version 2.8.7.6830
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Google Update
  • 1.118.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • 5.0.61118.0
  • 0.70.4
  • GEPlugin
  • Unity Player 3.4.0f5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • DivX VOD Helper Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • QUAKE LIVE
  • Nexon Game Controller 1.0.1.0
  • 1.9.0042.0
  • npdivxplayerplugin
  • np-mswmp
  • Office Plugin for Netscape Navigator
  • Mozilla ActiveX control and plugin module
  • Virtools Web Player. For more information, visit the Virtools web site.
  • Q3PX plugin by KhimTech

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
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1.1
true
compatibility@addons.mozilla.org
Autofill Forms
0.9.8.3
true
autofillForms@blueimp.net
Check4Change
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check4change-owner@mozdev.org
Flashblock
1.5.15.1
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{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Microsoft .NET Framework Assistant
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true
{20a82645-c095-46ed-80e3-08825760534b}
Password Exporter
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{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Status-4-Evar
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true
status4evar@caligonstudios.com
Java Console
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false
{CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA}
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false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
www.google.ca
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
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dom.disable_window_move_resize
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extensions.checkCompatibility
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extensions.checkCompatibility.10.0a
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false
extensions.checkCompatibility.11.0a
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false
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extensions.checkCompatibility.3.6
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extensions.checkCompatibility.3.6b
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extensions.checkCompatibility.5.0p
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extensions.checkCompatibility.5.0pre
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extensions.checkCompatibility.9.0
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extensions.checkCompatibility.nightly
false
extensions.checkCompatibility.nightly.previous
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extensions.checkCompatibility.previous
false
extensions.lastAppVersion
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general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0E)
general.useragent.extra.zencast
network.cookie.prefsMigrated
true
places.database.lastMaintenance
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places.history.enabled
false
places.history.expiration.transient_current_max_pages
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plugin.disable_full_page_plugin_for_types
video/quicktime,video/mpeg,video/mpeg4,audio/mpeg4,video/3gpp2,video/3gpp,audio/3gpp2,audio/3gpp,application/x-mpeg
print.print_printer
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print.printer_Lexmark_1300_Series.print_paper_height
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Graphics
Adapter Description
ATI Radeon HD 3800 Series
Vendor ID
0x1002
Device ID
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Adapter RAM
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Adapter Drivers
aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
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Driver Date
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Direct2D Enabled
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DirectWrite Enabled
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ClearType Parameters
Gamma: 3200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer
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GPU Accelerated Windows
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AzureBackend
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cesar12 0 solutions 2 answers

Helpful Reply

Hi, if you have Foxit reader installed, and you update in this days, downgrade to 5.1.4.0104 version, because the higher version have problem with the plug in, using with firefox. This work for my, so may be work for you...

PD: i see that in this forum...

silkphoenix 92 solutions 1250 answers

Chosen Solution

Please read this thread:

https://support.mozilla.org/en-US/questions/926740

Question owner

Silkpheonix - you are a godsend...I have been trying ALL day to get it working, it never occured to me that Foxit would be the culprit....why on Earth would the plugin for a PDF reader affect one singular e-mail site??? :S

Thank you a thousand times over!

silkphoenix 92 solutions 1250 answers

Darkstrike -- Thank you for your comment. Yes, it's very strange that Foxit would be the culprit since it has noting to do with emails. But since there are only two updates I have done this morning before the problem started, so I traced it back and found that Foxit was the one.

Question owner

I had updated it last night as well, but never once thought of the fact I had updated it...

silkphoenix 92 solutions 1250 answers

Darkstrike -- Could you please marked this question as SOLVED so other users can come here to get a solution? Thank you.

cesar12 0 solutions 2 answers

Man, thank for the solution, my mon, get ¨crazy¨, when she cant get the mail... :)

silkphoenix 92 solutions 1250 answers

I just want to let everyone knows that I went to Foxit forum and posted the problem there and now they are aware of the issue and hopefully, they'll fix it very soon.

If there's a fix, I will (or if anyone who finds it first) post it here.

Brian1949 0 solutions 1 answers

Thanks it is working fine now, after disabling the foxit add on