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Firefox 12 will now not allow Hotmail to work.

Posted

Having been using Firefox for a few years now and never had problems with accessing Hotmail. Fairly recently upgraded to Firefox 12 and initially it worked fine with Hotmail.

In the last few days Hotmail has become unuseable. I can log-in as normal, but when faced with the normal view of my Inbox, nothing is useable. I cannot open visible mails when they are clicked on, nor can I access other mail folders, including custom ones. In effect, the page is 'frozen' - page buttons appear to respond when you click on them, but the view remains the same, and nothing can be accessed. If I attempt to compose a new mail only the 'To:' and 'Subject:' fields will accept inputs, the message input area will not.

I have disabled all add-ons, but it changes nothing. I have also attempted to refresh ZoneAlarm's settings for Firefox, and still no change.

I have accessed Hotmail using IE8 (I despise IE but I have to have it on the laptop to get Windows updates - MS will not allow updating using Firefox) which is installed on the same laptop ....... and my Hotmail then all works normally!!!!!! The problem must lie with Firefox 12 ....... surely?

Modified by bernoullis

Chosen solution

checked plugins?

Read this answer in context 2

Additional System Details

Sites Affected

http://co124w.col124.mail.live.com/default.aspx

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • 5.1.10411.0
  • npFFApi
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Garmin Communicator Plug-In 4.0.1.0
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ScorchPlugin
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll
  • np-mswmp
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
avast! WebRep
7.0.1426
true
wrc@avast.com
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
ColorfulTabs
12.2
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
DownloadHelper
4.9.9
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
DownThemAll!
2.0.13
true
{DDC359D1-844A-42a7-9AA1-88A850A938A8}
Element Hiding Helper for Adblock Plus
1.2.2
true
elemhidehelper@adblockplus.org
Exif Viewer
1.81
true
exif_viewer@mozilla.doslash.org
Fast Video Download (with SearchMenu)
4.1.6
true
{c50ca3c4-5656-43c2-a061-13e717f73fc8}
FEBE
7.0.3.2
true
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}
FireFTP
2.0.4
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
Flagfox
4.1.14
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
FxIF
0.4.5
true
{11483926-db67-4190-91b1-ef20fcec5f33}
Garmin Communicator
4.0.1.0
true
{195A3098-0BD5-4e90-AE22-BA1C540AFD1E}
Ghostery
2.7.2
true
firefox@ghostery.com
Gish It!
1.4
true
gish-it.ffext@gishpuppy
Java Quick Starter
1.0
true
jqs@sun.com
Lazarus: Form Recovery
2.3
true
lazarus@interclue.com
Personas
1.6.2
true
personas@christopher.beard
ReminderFox
1.9.9.5.1
true
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Show File Size2
1.1.0
true
show-file-size-2@kashiif-gmail.com
Status-4-Evar
2012.04.21.13
true
status4evar@caligonstudios.com
TinEye Reverse Image Search
1.1
true
tineye@ideeinc.com
ZoneAlarm Security Engine
1.5.380.0
false
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
dom.max_chrome_script_run_time
60
extensions.lastAppVersion
12.0
font.internaluseonly.changed
false
general.useragent.extra.zencast
Creative ZENcast v2.01.01
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1335876144
places.history.expiration.transient_current_max_pages
53425
plugin.disable_full_page_plugin_for_types
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 945GM Express Chipset Family
Vendor ID
0x8086
Device ID
0x27a2
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4421
Driver Date
11-3-2005
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 6.14.10.4926 or newer.

ffxsf 10 solutions 77 answers

Chosen Solution

checked plugins?

Helpful Reply

Oh crikey! Just saw your reply moments ago - had forgotten about the plug-ins (as opposed to add-ons ...). I have just disabled ALL 21 of the plug-ins and ...... Hotmail functions again.

Which one is it LIKELY to be or do I have to do 21 individual enables to find out, lol? Has anyone else had this problem?

But thanks for your idea!  :-)

Later EDIT: Turns out it is Foxit Reader Plugin for Mozilla 2.2.1.417 causing the problem. How odd! Foxit Reader is a PDF plugin!?!?!?! Why should that stop Hotmail working? Jeez ..........

Modified by bernoullis

517levi 0 solutions 2 answers

Helpful Reply

disable "foxit reader plugin for mozilla 2.2.1.417"

Question owner

Thanks 517levi, but I think if you read my second post above, you will see that I had already identified the Foxit Reader plugin as the problem. I reported it to Foxit, they have acknowledged it, and are working to fix it. In the meantime they suggest I step back to an earlier version of Foxit Reader or just to leave the current plugin disabled.

jteixeira1967 0 solutions 1 answers

it was helpful for me.... thank you  :-)