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How to get rid of Babylon search for ever?

Posted

Hi, Somehow, Babylon toolbar and search provider got installed. And now I want to get rid of it. So, 1) I uninstalled it from "add or remove programs" in the control panel 2) cleared out the "add-ons" from all the browsers and even 3) searched the registry for "Babylon" and deleted all the traces of it 4) searched C: drive for the keyword "Babylon" and deleted all the folders

But still to my surprise, the search results of about:home in Firefox 11.0 came out of "Babylon"

Hi, Somehow, Babylon toolbar and search provider got installed. And now I want to get rid of it. So, 1) I uninstalled it from "add or remove programs" in the control panel 2) cleared out the "add-ons" from all the browsers and even 3) searched the registry for "Babylon" and deleted all the traces of it 4) searched C: drive for the keyword "Babylon" and deleted all the folders But still to my surprise, the search results of '''about:home''' in '''Firefox 11.0''' came out of "Babylon"

Chosen solution

For those of you who are infected By Babylon, these steps should help you remove it fully:

  1. Click Start, then Control Panel, then Uninstall a Program. Remove anything related to Babylon.
  2. Open Firefox. Type about:addons into your address bar, press Enter. Click on Extensions, then Remove any Babylon or other unwanted toolbars and extensions. Restart Firefox.
  3. Install https://addons.mozilla.org/en-US/firefox/addon/searchreset/
  4. Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

This should help fully remove Babylon. Another technique that you can do is to do a Full Firefox Reset. Refresh Firefox - reset add-ons and settings

Read this answer in context 33

Additional System Details

This happened

Every time Firefox opened

This started when...

after removal of Babylon Tool Bar

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Picasa plugin
  • Version 2.7.5.6365
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Next Generation Java Plug-in 10.3.0 for Mozilla browsers
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
avast! WebRep
7.0.1426
true
wrc@avast.com
WordWeb one-click lookup
5.0.1701
true
wcapturex@deskperience.com
IDM CC
7.2.6
false
mozilla_cc@internetdownloadmanager.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
about:home
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
extensions.lastAppVersion
11.0
font.internaluseonly.changed
false
gfx.blacklist.direct2d
3
gfx.blacklist.layers.direct3d10
3
gfx.blacklist.layers.direct3d10-1
3
gfx.blacklist.layers.direct3d9
3
gfx.blacklist.layers.opengl
3
gfx.blacklist.suggested-driver-version
257.21
gfx.blacklist.webgl.angle
3
gfx.blacklist.webgl.msaa
3
gfx.blacklist.webgl.opengl
3
keyword.URL
http://www.google.co.in/search?&q=
network.cookie.prefsMigrated
true
network.http.max-connections-per-server
6
network.http.max-persistent-connections-per-server
3
places.database.lastMaintenance
1331658205
places.history.expiration.transient_current_max_pages
53666
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8400 GS
Vendor ID
10de
Device ID
06e4
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.7516
Driver Date
5-2-2008
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

John99 971 solutions 13138 answers

ekimg,

It is posible Babylon has setup a user.js file that resets your prefs.js file when it re-starts. If so renaming the user.js in your profile to something else such as xuser.js may solve the problem, IF all Babylon related software has already been removed.

It may be better to post your own question, this thread is getting long and probably the original poster is no longer interested.

ekimg, It is posible Babylon has setup a ''user.js'' file that resets your ''prefs.js'' file when it re-starts. If so renaming the user.js in your profile to something else such as xuser.js may solve the problem, IF all Babylon related software has already been removed. It may be better to post your own question, this thread is getting long and probably the original poster is no longer interested. *Mention in this current thread https://support.mozilla.org/en-US/questions/923451 if you do post another question, we can cross link them if a solution is found. * Start a new thread by following prompts and links from [/questions/new]
ekimg 0 solutions 2 answers

John thank you will try when I gey back to my home pc, but I remember that I could not find the user.js file. Will open a new post if not sucessful.

Thanks.

John thank you will try when I gey back to my home pc, but I remember that I could not find the user.js file. Will open a new post if not sucessful. Thanks.

Modified by ekimg

John99 971 solutions 13138 answers

Maybe you still have some other software still needing to be removed. The user.js file is not always present

Maybe you still have some other software still needing to be removed. The user.js file is not always present * see also http://kb.mozillazine.org/Preferences_not_saved
blah123 0 solutions 1 answers

Had this issue. Now its gone.

First, run Spybot - search an destroy as admin to remove the registery changes Babylon has made.

Even then, it clings to your Browser like a barnacle.

Go to Help - Restart with Add-ons Disabled - Choose Reset all user preferences then manage an save, the left option.

Fixed.

Had this issue. Now its gone. First, run '''Spybot - search an destroy''' as admin to remove the registery changes Babylon has made. Even then, it clings to your Browser like a barnacle. Go to '''Help''' - '''Restart with Add-ons Disabled''' - Choose '''Reset all user preferences''' then manage an save, the left option. Fixed.

Modified by blah123

Tyler Downer
  • Top 25 Contributor
  • Moderator
1535 solutions 10701 answers

Chosen Solution

For those of you who are infected By Babylon, these steps should help you remove it fully:

  1. Click Start, then Control Panel, then Uninstall a Program. Remove anything related to Babylon.
  2. Open Firefox. Type about:addons into your address bar, press Enter. Click on Extensions, then Remove any Babylon or other unwanted toolbars and extensions. Restart Firefox.
  3. Install https://addons.mozilla.org/en-US/firefox/addon/searchreset/
  4. Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

This should help fully remove Babylon. Another technique that you can do is to do a Full Firefox Reset. Refresh Firefox - reset add-ons and settings

For those of you who are infected By Babylon, these steps should help you remove it fully: #Click Start, then Control Panel, then Uninstall a Program. Remove anything related to Babylon. #Open Firefox. Type about:addons into your address bar, press Enter. Click on Extensions, then Remove any Babylon or other unwanted toolbars and extensions. Restart Firefox. #Install [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ https://addons.mozilla.org/en-US/firefox/addon/searchreset/] #Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections. This should help fully remove Babylon. Another technique that you can do is to do a Full Firefox Reset. [[Reset Firefox – easily fix most problems]]
mummylinda 0 solutions 4 answers

how do I reset ,? and what do I reset ? to rid the tab of Babylon Search.

how do I reset ,? and what do I reset ? to rid the tab of Babylon Search.
John99 971 solutions 13138 answers

Hi mummylinda,

Read the other posts in this thread you will probably see an answer you understand. Also look at these two articles:

The Reset feature is relatively new, if you are using the latest Firefox 14 you will be able to use it. The blue titles of articles above are clickable links to the articles, they include full instructions complete with pictures of what you will see as you select the reset option.

If you continue to have problems it is probably best to start a new question yourself using /questions/new

Hi mummylinda, Read the other posts in this thread you will probably see an answer you understand. Also look at these two articles: *[[Remove a toolbar that has taken over your Firefox search or home page]] * [[Reset Firefox – easily fix most problems]] The Reset feature is relatively new, if you are using the latest Firefox 14 you will be able to use it. The blue titles of articles above are clickable links to the articles, they include full instructions complete with pictures of what you will see as you select the reset option. If you continue to have problems it is probably best to start a new question yourself using [/questions/new]
K.McDonald99 0 solutions 1 answers

I had this problem and was so over it I was tempted to restart my whole computer losing every bit of information I would of had. I looked on every website and watched every video on YouTube but nothing helped for me. Until I tried something else.

All I did after getting rid of the add on, doing the about:config thing, going through all my files and deleting every Babylon thing I could, I managed my search engines and tried anything else I read and saw, in the end, what got rid of it for me was hitting the alt button on my keyboard so it bought up the menu bar, going into the help one and selecting Troubleshooting Information and it takes you to a website and in the very top right corner there will be a button saying restart Firefox. I clicked on that and it closed Firefox and came up with a box saying that it had got rid of certain things. I opened Firefox back up and everything was back to normal and was like I had just downloaded Firefox on a brand new computer. It was amazing, I'm so happy I finally figured how to get rid of it and I hope this works for you.

I had this problem and was so over it I was tempted to restart my whole computer losing every bit of information I would of had. I looked on every website and watched every video on YouTube but nothing helped for me. Until I tried something else. All I did after getting rid of the add on, doing the about:config thing, going through all my files and deleting every Babylon thing I could, I managed my search engines and tried anything else I read and saw, in the end, what got rid of it for me was hitting the alt button on my keyboard so it bought up the menu bar, going into the help one and selecting Troubleshooting Information and it takes you to a website and in the very top right corner there will be a button saying restart Firefox. I clicked on that and it closed Firefox and came up with a box saying that it had got rid of certain things. I opened Firefox back up and everything was back to normal and was like I had just downloaded Firefox on a brand new computer. It was amazing, I'm so happy I finally figured how to get rid of it and I hope this works for you.
cor-el
  • Top 10 Contributor
  • Moderator
17525 solutions 158458 answers
You can also try this extension: *https://addons.mozilla.org/firefox/addon/searchreset/
mummylinda 0 solutions 4 answers

cor-el commented on a Firefox question


and the link that was sent to me was so simple ,that even my senior brain was able to fix the problem easily

thank you Mummylinda

cor-el commented on a Firefox question and the link that was sent to me was so simple ,that even my senior brain was able to fix the problem easily thank you Mummylinda
al1cat 0 solutions 11 answers

microsoft says search reset is blocked

microsoft says search reset is blocked
RonRizzo 0 solutions 5 answers

Nothing worked. "Search.babylon,com" kept re-inserting itself even after cleaning the registry and re-setting Firefox's defaults. So, I just logged into "www.babylon.com" and got a live support person who walked me thru it. All gone. In the control panel there is an entry called "Browser Protector." .or "b-protector." This (these) must be deleted along with the Babylon programs.

All gone! WHOOP WHOOP!

Nothing worked. "Search.babylon,com" kept re-inserting itself even after cleaning the registry and re-setting Firefox's defaults. So, I just logged into "www.babylon.com" and got a live support person who walked me thru it. All gone. In the control panel there is an entry called "Browser Protector." .or "b-protector." This (these) must be deleted along with the Babylon programs. All gone! WHOOP WHOOP!
al1cat 0 solutions 11 answers

In my case it was "browser manager" that needed deleted in control panel - thanks anyway

In my case it was "browser manager" that needed deleted in control panel - thanks anyway
RonRizzo 0 solutions 5 answers

al1cat: yup. it was the browser manager and/or b-protector. Norton was totally useless on this one, but Spybot S&D killed it for IE. Sure acted like a virus. It kept coming back no matter how we re-configured Firefox. It was also on Google Chrome, but I just deleted that one since I rarely use it.

al1cat: yup. it was the browser manager and/or b-protector. Norton was totally useless on this one, but Spybot S&D killed it for IE. Sure acted like a virus. It kept coming back no matter how we re-configured Firefox. It was also on Google Chrome, but I just deleted that one since I rarely use it.
geralvon 0 solutions 1 answers

I just did this and it seems to have worked. Get Mozilla on, then click on Help, then Troubleshooting, and finally Reset Mozilla. Close the page and then click on the Mozilla icon. When I did this Babylon was no longer there.

I just did this and it seems to have worked. Get Mozilla on, then click on Help, then Troubleshooting, and finally Reset Mozilla. Close the page and then click on the Mozilla icon. When I did this Babylon was no longer there.
Neale 0 solutions 9 answers

Same problem here with "about:config". I've succeeded (hopefully) to deactivate Babylon in Firefox, Chrome and IE. But even though I go to about:config and reset all the keys, they come back the next time I restart Firefox (see attached image).

Anyone know what it is that is still hanging around recreating these babylon entries?

Cheers,

Same problem here with "about:config". I've succeeded (hopefully) to deactivate Babylon in Firefox, Chrome and IE. But even though I go to about:config and reset all the keys, they come back the next time I restart Firefox (see attached image). Anyone know what it is that is still hanging around recreating these babylon entries? Cheers,
RonRizzo 0 solutions 5 answers

Neale:

Control Panel>add/remove programs.BROWSER MANAGER is the culprit. After you've removed all traces of Babylon in your registry (regedit), remove this program. Hell, I just logged into Babylon.com and got a live chat person to tell me this was the problem. Not anymore LOL

Neale: Control Panel>add/remove programs.BROWSER MANAGER is the culprit. After you've removed all traces of Babylon in your registry (regedit), remove this program. Hell, I just logged into Babylon.com and got a live chat person to tell me this was the problem. Not anymore LOL
John99 971 solutions 13138 answers

It is possible that Babylon installs with many other products, exactly what needs identifying and removing may not be the same in all cases. It will help if you are able to remember or identify exactly what software was installed.


P.S.

Please do not post in bugzilla, unless it is your own thread, or you have vital information but Bug 782706 - crash in browsemngr.dll bundled with Babylon
includes a comment
It's software bundled with Babylon that makes those applications hard to uninstall except in Windows Safe Mode with anti-malware software.

If you discover tips on removing Babylon please feel free to add a comment within the current thread, and try to include information on exactly what it is that was installed.

It is possible that Babylon installs with many other products, exactly what needs identifying and removing may not be the same in all cases. It will help if you are able to remember or identify exactly what software was installed. ----- P.S. Please do not post in bugzilla, unless it is your own thread, or you have vital information but ''Bug 782706 - crash in browsemngr.dll bundled with Babylon '' <br/> includes a comment <br/>''It's software bundled with Babylon that makes those applications hard to uninstall except in Windows Safe Mode with anti-malware software. '' If you discover tips on removing Babylon please feel free to add a comment within the current thread, and try to include information on exactly what it is that was installed.

Modified by John99

Neale 0 solutions 9 answers

RonRizzo, thanks for the tip but I don't have such an entry in my 'Uninstall a Program' lists.

John99, is this thread a part of Bugzilla that I'm improperly posting to? If so my apologies and I'll start a new thread if that's your recommendation. I believe Babylon installed itself when I ran the last free version (v1.70) of the 'fastpictureviewer codec'. The codec allows the thumbnail display, in Windows Explorer, of image files in the Adobe Digital Negative format (.DNG). I guess it also delivered the Babylon baggage!

Cheers, -- Neale Insanity is hereditary, you get it from your children

RonRizzo, thanks for the tip but I don't have such an entry in my 'Uninstall a Program' lists. John99, is this thread a part of Bugzilla that I'm improperly posting to? If so my apologies and I'll start a new thread if that's your recommendation. I believe Babylon installed itself when I ran the last free version (v1.70) of the 'fastpictureviewer codec'. The codec allows the thumbnail display, in Windows Explorer, of image files in the Adobe Digital Negative format (.DNG). I guess it also delivered the Babylon baggage! Cheers, -- Neale Insanity is hereditary, you get it from your children
John99 971 solutions 13138 answers

Neale,

No this is not part of Bugzilla, I was just quoting something from Bugzilla that seemed relevant because it mentions browsemngr.dll just after a post saying BROWSER MANAGER is the culprit

Not sure what you installed but looking at http://www.fastpictureviewer.com/downloads/

it says

 Our downloadable packages do not contain any spyware, "toolbarware", or any invasive "bundleware" of any kind and all our files are digitally signed.

Our products are un-installable from Control Panel: try with confidence!
Neale, No this is not part of Bugzilla, I was just quoting something from Bugzilla that seemed relevant because it mentions'' browsemngr.dll '' just after a post saying ''BROWSER MANAGER is the culprit'' Not sure what you installed but looking at http://www.fastpictureviewer.com/downloads/ it says <br/> '' Our downloadable packages do not contain any spyware, "toolbarware", or any invasive "bundleware" of any kind and all our files are digitally signed. Our products are un-installable from Control Panel: try with confidence!''