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Sync not pairing

Posted

I'm trying to pair my 2 computers so that the bookmarks etc. will be the same, but every time I enter the code from my new computer onto my computer with the account, it says "Please try again."

I've followed the instructions, I have been entering the code right and I've tried multiple times.

What could be the issue? Am I missing something? I tried the recovery key method too but Manage Account option isn't even under my Sync tab.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
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  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96809 answers

Try to add the user name and password and sync key manually.

  • Open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  • Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  • Click "I already have a Firefox Sync account" : Connect
  • Click "I don't have the device with me" at the bottom

Helpful Reply

I have tried this but it asks me for my recovery key. I can not find my recovery key however because I have no option to "manage my account" in the sync panel, even though I have made an account.

Question owner

Thanks! After a bit of trial and error, managed to work it out and now it's working!

bajhn 0 solutions 2 answers

I tried this, but it seems to have died on the login. One possible factor is that the two browsers that are successfully syncing are on Ubuntu machines (Firefox 10.0.2 on one, not sure of the other, but could be 3.1.something), and the troublesome one is on Windows XP (Firefox 10.0.2). The failing one is on the same LAN as one of the ones that works.

Here's my log. I have scrambled the sync ID and other strings that look like they might pertain to my account, and I cut out some innocuous-looking stuff for brevity.

1331328096033 Sync.Service INFO Loading Weave 1.13.0 1331328096072 Sync.Engine.Bookmarks DEBUG Engine initialized 1331328096084 Sync.Engine.Forms DEBUG Engine initialized 1331328096097 Sync.Engine.History DEBUG Engine initialized 1331328096130 Sync.Engine.Passwords DEBUG Engine initialized 1331328096131 Sync.Engine.Prefs DEBUG Engine initialized 1331328096131 Sync.Engine.Tabs DEBUG Engine initialized 1331328096146 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1331328096147 Sync.Service INFO Mozilla/5.0 (Windows NT 5.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 1331328096159 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1331328096161 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1331328096161 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1331328096161 Sync.SyncKeyBundle INFO SyncKeyBundle being created for 1331328096161 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1331328096161 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1331328096233 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1331328096233 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1331328096235 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username 1331328096235 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1331328099025 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/new_channel 200 1331328099026 Sync.JPAKEClient DEBUG Using channel q3av 1331328099084 Sync.RESTRequest DEBUG PUT Length: 3346 1331328099164 Sync.RESTRequest DEBUG PUT https://setup.services.mozilla.com/q3av 200 1331328101245 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/q3av 304

    .     .    .

1331328115758 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/q3av 200 1331328115875 Sync.RESTRequest DEBUG PUT Length: 1692 1331328115955 Sync.RESTRequest DEBUG PUT https://setup.services.mozilla.com/q3av 200 1331328118048 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/q3av 304 1331328119129 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/q3av 200 1331328119210 Sync.JPAKEClient ERROR JPAKE final round threw: [Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsISyncJPAKE.final]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: resource:///modules/services-sync/jpakeclient.js :: _computeFinal :: line 585" data: no] 1331328119211 Sync.JPAKEClient DEBUG Aborting... 1331328119211 Sync.JPAKEClient DEBUG Reporting failure to server. 1331328119211 Sync.RESTRequest DEBUG POST Length: 0 1331328119294 Sync.RESTRequest DEBUG POST https://setup.services.mozilla.com/report 200 1331328119388 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/new_channel 200 1331328119388 Sync.JPAKEClient DEBUG Using channel 624n 1331328119447 Sync.RESTRequest DEBUG PUT Length: 3346 1331328119526 Sync.RESTRequest DEBUG PUT https://setup.services.mozilla.com/624n 200 1331328121605 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/624n 304

   .    .    .

1331328124793 Sync.JPAKEClient DEBUG Aborting... 1331328124793 Sync.JPAKEClient DEBUG Reporting failure to server. 1331328124794 Sync.RESTRequest DEBUG POST Length: 0 1331328124795 Sync.Status INFO Resetting Status. 1331328124795 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1331328124796 Sync.Status DEBUG Status.login: success.login => error.login.reason.no_recoverykey 1331328124796 Sync.Status DEBUG Status.service: success.status_ok => service.client_not_configured 1331328124796 Sync.Status DEBUG Status.login: error.login.reason.no_recoverykey => error.login.reason.no_username 1331328124796 Sync.Status DEBUG Status.service: service.client_not_configured => service.client_not_configured 1331328124797 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1331328124797 Sync.Service DEBUG Skipping client data removal: no cluster URL. 1331328124797 Sync.Service INFO Service reset.

   .    .    .

1331328124882 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/624n 304 1331328124909 Sync.RESTRequest DEBUG POST https://setup.services.mozilla.com/report 200 1331328495801 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/new_channel 200 1331328495801 Sync.JPAKEClient DEBUG Using channel 328i 1331328495860 Sync.RESTRequest DEBUG PUT Length: 3344 1331328495958 Sync.RESTRequest DEBUG PUT https://setup.services.mozilla.com/328i 200 1331328498044 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/328i 304 1331328499111 Sync.JPAKEClient DEBUG Aborting... 1331328499111 Sync.JPAKEClient DEBUG Reporting failure to server. 1331328499112 Sync.RESTRequest DEBUG POST Length: 0 1331328499135 Sync.RESTRequest DEBUG GET https://setup.services.mozilla.com/328i 304 1331328499217 Sync.RESTRequest DEBUG POST https://setup.services.mozilla.com/report 200 1331328573307 Sync.Status DEBUG Status.service: service.client_not_configured => success.status_ok 1331328573309 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1331328573309 Sync.Service INFO Logging in user k5b9yqiixu3jjp7jldpjtukhraasutie 1331328573309 Sync.Service DEBUG Finding cluster for user k5b9yqiixu3jjp7jldpjtukhraasutie 1331328573597 Sync.Resource DEBUG mesg: GET success 200 https://auth.services.mozilla.com/user/1.0/k5b9yqiixu3jjp7jldpjtukhraasutie/node/weave 1331328573597 Sync.Resource DEBUG GET success 200 https://auth.services.mozilla.com/user/1.0/k5b9yqiixu3jjp7jldpjtukhraasutie/node/weave 1331328573597 Sync.Service DEBUG Cluster value = https://scl2-sync13.services.mozilla.com/ 1331328573597 Sync.Service DEBUG Setting cluster to https://scl2-sync13.services.mozilla.com/ 1331328573598 Sync.Service DEBUG Caching URLs under storage user base: https://scl2-sync13.services.mozilla.com/1.1/k5b9yqiixu3jjp7jldpjtukhraasutie/ 1331328573995 Sync.Resource DEBUG mesg: GET success 200 https://scl2-sync13.services.mozilla.com/1.1/k5b9yqiixu3jjp7jldpjtukhraasutie/info/collections 1331328573995 Sync.Resource DEBUG GET success 200 https://scl2-sync13.services.mozilla.com/1.1/k5b9yqiixu3jjp7jldpjtukhraasutie/info/collections 1331328573995 Sync.Service DEBUG Fetching global metadata record 1331328574093 Sync.Resource DEBUG mesg: GET success 200 https://scl2-sync13.services.mozilla.com/1.1/k5b9yqiixu3jjp7jldpjtukhraasutie/storage/meta/global 1331328574093 Sync.Resource DEBUG GET success 200 https://scl2-sync13.services.mozilla.com/1.1/k5b9yqiixu3jjp7jldpjtukhraasutie/storage/meta/global 1331328574093 Sync.Service DEBUG Weave Version: 1.13.0 Local Storage: 5 Remote Storage: 5 1331328574094 Sync.Service INFO Sync IDs differ. Local is DiilrPq1cyFl, remote is K3cKWpDzK7WD 1331328574094 Sync.Service INFO Service reset. 1

   .    .    .

1331328574099 Sync.Service DEBUG Clear cached values and take syncId: K3cKWpDzK7WD 1331328574109 Sync.Service DEBUG verifyLogin failed: this.makeException is not a function JS Stack trace: deriveKeyFromPassphrase("b-9xpod-bdam-btp8i-lmunk-md19q","VjhwMWMiQMXUWFJK",16)@WeaveCrypto.js:763 < deriveKeyFromPassphrase("b-9xpod-bdam-btp8i-lmunk-md19q","VjhwMWMiQMXUWFJK",16,(void 0))@util.js:722 < derivePresentableKeyFromPassphrase("b-9xpod-bdam-btp8i-lmunk-md19q","VjhwMWMiQMXUWFJK",16)@util.js:736 < upgradeSyncKey("K3cKWpDzK7WD")@service.js:1547 < WeaveSvc__remoteSetup()@service.js:1189 < ()@service.js:766 < WrappedNotify()@util.js:148 < verifyLogin()@service.js:717 < ()@service.js:1006 < WrappedNotify()@util.js:148 < WrappedLock()@util.js:103 < WrappedCatch()@util.js:77 < WeaveSvc_login()@service.js:980 < ()@syncSetup.js:525 < anonymous([object Event])@wizard.xml:413 < _fireEvent([object XULElement],"wizardnext")@wizard.xml:414 < advance()@wizard.xml:260 < ([object XULCommandEvent])@wizard.xml:148 1331328574110 Sync.Status DEBUG Status.login: error.login.reason.no_username => error.login.reason.network 1331328574110 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1331328574117 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1331328574118 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.

Ibai
  • Administrator
123 solutions 709 answers

Hi!

You should open a bug and provide that Sync log. Take a look at this link to learn how: How to create a good Sync Bug