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I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

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I'm just trying to update from 3.5.8 to the latest version. Started on the website and it downloaded a desktop image only, no application. Then tried on Firefox to update under "Help". It's been spinning for an hour! Help. I just want the latest version

Additional System Details

This happened

Not sure how often

This started when...

today

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Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.