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Firefox crashes

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firefox freeze

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I went to crash-stats.mozilla.com to find the report for the crash ID you furnished (in "more system details"). I searched on bd3e9029-5ef1-4b5e-a781-2e2eeef51392 but nothing came up (I tried multiple times). Are you sure you posted the right crash report ID? It should begin with bp- - see Firefox crashes - Troubleshoot, prevent and get help fixing crashes at the end of the article.

If Firefox freezes (instead of closing with the Mozilla Crash Reporter) see Firefox hangs or is not responding - How to fix.