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Adobe Acrobat plugin crashes every time

Posted

Any time I try to open any pdf, it will open for a millisecond and then the Adobe Acrobat plugin will crash. I view pdfs on the web all day long at my job so this is a big issue. I just started using Firefox about 1 week ago after an absence and noticed the pdf problem immediately when I updated to 9.0.1 yesterday.

Chosen solution

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Shockwave Flash 11.1 r102
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • Picasa plugin
  • 4.0.50826.0
  • Contribute Firefox IBE Plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Diigo Toolbar
5.1.0.32
true
{fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3}
Firebug
1.9.0
true
firebug@software.joehewitt.com
Firepicker
1.4.0
true
firepicker@thedarkone
New Tab Homepage
0.4.3
true
{66E978CD-981F-47DF-AC42-E3CF417C1467}
NewTabURL
2.2.3
true
newtaburl@sogame.cat
Adobe Contribute Toolbar
6.0
false
{01A8CA0A-4C96-465b-A49B-65C46FAD54F9}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage
home.web.stjude.org
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
extensions.lastAppVersion
9.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1326218856
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1316528775
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA NVS 4200M
Vendor ID
10de
Device ID
1056
Adapter RAM
512
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.6883
Driver Date
6-5-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA NVS 4200M) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
GPU Accelerated Windows
1/1 Direct3D 10

Hasan 477 solutions 5600 answers

Chosen Solution

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Helpful Reply

I did find a "work around" several days back. I had Acrobat Pro and Acrobat Reader on my machine. I found if I uninstalled Acrobat Reader, that fixed the problem.

I will check out the 2 links you posted, reinstall Acrobat Reader, see what happens and post...