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Support Forum

How can I stop Firefox asking me if I will "help improve Mozilla Firefox by sending anonymous information"?

Posted

Firefox keeps asking me if I will help improve it by sending anonymous information about performance, feature usage etc.

I don't want to do this, and have repeatedly selected the "No" option - but Firefox does not remember this and keeps asking me the same question next time I start it. How can I make it go away and not ask the question again?

Additional System Details

This happened

Every time Firefox opened

This started when...

A few days ago - probably when I updated to 9.01

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Plug-in for detecting Nero Kwik Media.
  • Google Update
  • GEPlugin
  • 4.0.60831.0
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Foxit Reader Plug-In For Firefox and Netscape
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.647
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • ActiveTouch General Plugin Container Version 105
  • Office Live Update v1.5
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • eMusic DLM 4.1.3.2
  • Office Authorization plug-in for NPAPI browsers
  • Adobe PDF Plug-In For Firefox and Netscape
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Fast Video Download (with SearchMenu)
4.1.3
true
{c50ca3c4-5656-43c2-a061-13e717f73fc8}
FEBE
7.0.2
true
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}
LinkedIn Companion for Firefox
3.5.1
true
{e2337727-f9c9-411b-929e-287584341d1a}
Personas
1.6.2
true
personas@christopher.beard
Roboform Toolbar for Firefox
7.6.4
true
{22119944-ED35-4ab1-910B-E619EA06A115}
Test Pilot
1.2
true
testpilot@labs.mozilla.com
Ask Toolbar
3.13.1.100008
false
toolbar@ask.com
FastAccess Web Login
1.29
false
fassoxpcom@sensiblevision.com
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
14.0.3
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Skype extension for Firefox
4.2.0.5198
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.bbc.co.uk/news/
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
browser.zoom.full
false
extensions.lastAppVersion
9.0.1
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
network.cookie.prefsMigrated
true
network.http.max-connections-per-server
8
network.http.pipelining
true
network.http.pipelining.maxrequests
8
network.http.proxy.pipelining
true
places.database.lastMaintenance
1325838983
places.history.enabled
false
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1294883649
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.expose_full_path
true
print.print_printer
HP Officejet Pro L7700 Series
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
print.printer_Adobe_PDF.print_footerright
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
print.printer_Adobe_PDF.print_headerright
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.196527779102325
print.printer_Adobe_PDF.print_margin_left
0.196527779102325
print.printer_Adobe_PDF.print_margin_right
0.196527779102325
print.printer_Adobe_PDF.print_margin_top
0.196527779102325
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
0
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
1
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size
52428
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
0
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
true
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_HP_Color_LaserJet_1600.print_bgcolor
false
print.printer_HP_Color_LaserJet_1600.print_bgimages
false
print.printer_HP_Color_LaserJet_1600.print_command
print.printer_HP_Color_LaserJet_1600.print_downloadfonts
false
print.printer_HP_Color_LaserJet_1600.print_evenpages
true
print.printer_HP_Color_LaserJet_1600.print_footercenter
print.printer_HP_Color_LaserJet_1600.print_footerleft
print.printer_HP_Color_LaserJet_1600.print_footerright
print.printer_HP_Color_LaserJet_1600.print_headercenter
print.printer_HP_Color_LaserJet_1600.print_headerleft
print.printer_HP_Color_LaserJet_1600.print_headerright
print.printer_HP_Color_LaserJet_1600.print_in_color
true
print.printer_HP_Color_LaserJet_1600.print_margin_bottom
0.5
print.printer_HP_Color_LaserJet_1600.print_margin_left
0.5
print.printer_HP_Color_LaserJet_1600.print_margin_right
0.5
print.printer_HP_Color_LaserJet_1600.print_margin_top
0.5
print.printer_HP_Color_LaserJet_1600.print_oddpages
true
print.printer_HP_Color_LaserJet_1600.print_orientation
0
print.printer_HP_Color_LaserJet_1600.print_pagedelay
500
print.printer_HP_Color_LaserJet_1600.print_paper_data
1
print.printer_HP_Color_LaserJet_1600.print_paper_height
11.00
print.printer_HP_Color_LaserJet_1600.print_paper_size
52428
print.printer_HP_Color_LaserJet_1600.print_paper_size_type
0
print.printer_HP_Color_LaserJet_1600.print_paper_size_unit
0
print.printer_HP_Color_LaserJet_1600.print_paper_width
8.50
print.printer_HP_Color_LaserJet_1600.print_reversed
false
print.printer_HP_Color_LaserJet_1600.print_scaling
1.80
print.printer_HP_Color_LaserJet_1600.print_shrink_to_fit
true
print.printer_HP_Color_LaserJet_1600.print_to_file
false
print.printer_HP_Color_LaserJet_2600n.print_bgcolor
false
print.printer_HP_Color_LaserJet_2600n.print_bgimages
false
print.printer_HP_Color_LaserJet_2600n.print_command
print.printer_HP_Color_LaserJet_2600n.print_downloadfonts
false
print.printer_HP_Color_LaserJet_2600n.print_evenpages
true
print.printer_HP_Color_LaserJet_2600n.print_footercenter
print.printer_HP_Color_LaserJet_2600n.print_footerleft
print.printer_HP_Color_LaserJet_2600n.print_footerright
print.printer_HP_Color_LaserJet_2600n.print_headercenter
print.printer_HP_Color_LaserJet_2600n.print_headerleft
print.printer_HP_Color_LaserJet_2600n.print_headerright
print.printer_HP_Color_LaserJet_2600n.print_in_color
true
print.printer_HP_Color_LaserJet_2600n.print_margin_bottom
0.3
print.printer_HP_Color_LaserJet_2600n.print_margin_left
0.5
print.printer_HP_Color_LaserJet_2600n.print_margin_right
0.5
print.printer_HP_Color_LaserJet_2600n.print_margin_top
0.3
print.printer_HP_Color_LaserJet_2600n.print_oddpages
true
print.printer_HP_Color_LaserJet_2600n.print_orientation
0
print.printer_HP_Color_LaserJet_2600n.print_pagedelay
500
print.printer_HP_Color_LaserJet_2600n.print_paper_data
1
print.printer_HP_Color_LaserJet_2600n.print_paper_height
11.00
print.printer_HP_Color_LaserJet_2600n.print_paper_size
52428
print.printer_HP_Color_LaserJet_2600n.print_paper_size_type
0
print.printer_HP_Color_LaserJet_2600n.print_paper_size_unit
0
print.printer_HP_Color_LaserJet_2600n.print_paper_width
8.50
print.printer_HP_Color_LaserJet_2600n.print_reversed
false
print.printer_HP_Color_LaserJet_2600n.print_scaling
1.00
print.printer_HP_Color_LaserJet_2600n.print_shrink_to_fit
true
print.printer_HP_Color_LaserJet_2600n.print_to_file
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_bgcolor
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_bgimages
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_command
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_downloadfonts
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_edge_bottom
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_edge_left
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_edge_right
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_edge_top
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_evenpages
true
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_footercenter
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_footerleft
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_footerright
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_headercenter
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_headerleft
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_headerright
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_in_color
true
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_margin_bottom
0.196527779102325
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_margin_left
0.196527779102325
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_margin_right
0.196527779102325
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_margin_top
0.196527779102325
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_oddpages
true
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_orientation
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_pagedelay
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print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_paper_data
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print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_paper_height
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0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_paper_size_unit
1
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_paper_width
8.50
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_reversed
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_scaling
0.60
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_shrink_to_fit
true
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_to_file
false
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_unwriteable_margin_left
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_unwriteable_margin_right
0
print.printer_HP_Color_LaserJet_2600n_(Copy_1).print_unwriteable_margin_top
0
print.printer_HP_Officejet_Pro_L7700_Series.print_bgcolor
false
print.printer_HP_Officejet_Pro_L7700_Series.print_bgimages
false
print.printer_HP_Officejet_Pro_L7700_Series.print_command
print.printer_HP_Officejet_Pro_L7700_Series.print_downloadfonts
false
print.printer_HP_Officejet_Pro_L7700_Series.print_edge_bottom
0
print.printer_HP_Officejet_Pro_L7700_Series.print_edge_left
0
print.printer_HP_Officejet_Pro_L7700_Series.print_edge_right
0
print.printer_HP_Officejet_Pro_L7700_Series.print_edge_top
0
print.printer_HP_Officejet_Pro_L7700_Series.print_evenpages
true
print.printer_HP_Officejet_Pro_L7700_Series.print_footercenter
print.printer_HP_Officejet_Pro_L7700_Series.print_footerleft
print.printer_HP_Officejet_Pro_L7700_Series.print_footerright
print.printer_HP_Officejet_Pro_L7700_Series.print_headercenter
print.printer_HP_Officejet_Pro_L7700_Series.print_headerleft
print.printer_HP_Officejet_Pro_L7700_Series.print_headerright
print.printer_HP_Officejet_Pro_L7700_Series.print_in_color
true
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0.196527779102325
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0.196527779102325
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0.196527779102325
print.printer_HP_Officejet_Pro_L7700_Series.print_margin_top
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print.printer_HP_Officejet_Pro_L7700_Series.print_oddpages
true
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0
print.printer_HP_Officejet_Pro_L7700_Series.print_paper_size_unit
1
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8.50
print.printer_HP_Officejet_Pro_L7700_Series.print_reversed
false
print.printer_HP_Officejet_Pro_L7700_Series.print_scaling
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print.printer_HP_Officejet_Pro_L7700_Series.print_shrink_to_fit
true
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false
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print.printer_HP_Officejet_Pro_L7700_Series.print_unwriteable_margin_top
0
print.printer_HP_Officejet_Pro_L7700_series.print_bgcolor
false
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false
print.printer_HP_Officejet_Pro_L7700_series.print_command
print.printer_HP_Officejet_Pro_L7700_series.print_downloadfonts
false
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print.printer_HP_Officejet_Pro_L7700_series.print_headerright
print.printer_HP_Officejet_Pro_L7700_series.print_in_color
true
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0.196527779102325
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0.196527779102325
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0.196527779102325
print.printer_HP_Officejet_Pro_L7700_series.print_oddpages
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0
print.printer_HP_Officejet_Pro_L7700_series.print_pagedelay
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0
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false
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false
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true
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print.printer_Microsoft_Office_Document_Image_Writer.print_margin_top
0.299305558204651
print.printer_Microsoft_Office_Document_Image_Writer.print_oddpages
true
print.printer_Microsoft_Office_Document_Image_Writer.print_orientation
0
print.printer_Microsoft_Office_Document_Image_Writer.print_pagedelay
500
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_data
1
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_height
11.00
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_type
0
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_size_unit
0
print.printer_Microsoft_Office_Document_Image_Writer.print_paper_width
8.50
print.printer_Microsoft_Office_Document_Image_Writer.print_reversed
false
print.printer_Microsoft_Office_Document_Image_Writer.print_scaling
0.90
print.printer_Microsoft_Office_Document_Image_Writer.print_shrink_to_fit
false
print.printer_Microsoft_Office_Document_Image_Writer.print_to_file
false
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_left
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_right
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print.printer_Microsoft_Office_Document_Image_Writer.print_unwriteable_margin_top
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print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_bgcolor
false
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_bgimages
false
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_command
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_downloadfonts
false
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_edge_bottom
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_edge_left
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_edge_right
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_edge_top
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_evenpages
true
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_footercenter
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_footerleft
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_footerright
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_headercenter
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_headerleft
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_headerright
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_in_color
true
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_margin_bottom
0.300000011920929
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_margin_left
0.5
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_margin_right
0.5
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_margin_top
0.300000011920929
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_oddpages
true
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_orientation
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_pagedelay
500
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_data
1
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_height
11.00
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_size
52428
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_size_type
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_size_unit
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_paper_width
8.50
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_reversed
false
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_scaling
1.00
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_shrink_to_fit
true
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_to_file
false
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_unwriteable_margin_bottom
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_unwriteable_margin_left
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_unwriteable_margin_right
0
print.printer_\\bmrdel14\HP_Color_LaserJet_4650_PCL_6.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.cpd.cookies
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 4670
Vendor ID
1002
Device ID
9488
Adapter RAM
1024
Adapter Drivers
atiu9p64 aticfx64 atiu9pag aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.692.1.0
Driver Date
1-22-2010
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

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