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Every time I start Firefox I get the same remark that Firefox can send information to Mozilla and a button to Choose what I would like to share with Mozilla.

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Every time I start Firefox I get the same remark that Firefox can send information to Mozilla and a button to Choose what I would like to share with Mozilla. When pressing this button I can select to use Crash reporter and a Firefox status report. How can I prevent Firefox to keep asking me this question?

Every time I start Firefox I get the same remark that Firefox can send information to Mozilla and a button to Choose what I would like to share with Mozilla. When pressing this button I can select to use Crash reporter and a Firefox status report. How can I prevent Firefox to keep asking me this question?

Chosen solution

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

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Additional System Details

Installed Plug-ins

  • The plugin allows you to have a better experience with Microsoft Lync
  • 5.1.41212.0
  • Shockwave Flash 19.0 r0
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Citrix Receiver Plugin (Win32)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23502 answers

hello, please try to refresh firefox and see if this can address the issue...

hello, please try to [[Reset Firefox – easily fix most problems|refresh firefox]] and see if this can address the issue...
the-edmeister
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  • Moderator
5411 solutions 40296 answers

It appears that you are using Firefox 31.0, an ancient version from July 2014. You can download the latest Firefox 47.0 version from here: https://www.mozilla.org/en-US/firefox/all/

It appears that you are using Firefox 31.0, an ancient version from July 2014. You can download the latest Firefox 47.0 version from here: https://www.mozilla.org/en-US/firefox/all/

Question owner

Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one!

Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one!
James
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  • Moderator
1600 solutions 11320 answers

jgpost said

Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one!

Firefox 31.0 is not the current as it is almost two years old now and not patched with security fixes that have been put in since. https://www.mozilla.org/firefox/releases/

Actually the FrontMotion package of Firefox 31.0 you have is not the current one from FrontMotion as there have been several updates since then.

http://www.frontmotion.com/firefox/download/ http://www.frontmotion.com/fmfirefoxce/download/

''jgpost [[#answer-889271|said]]'' <blockquote> Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one! </blockquote> Firefox 31.0 is not the current as it is almost two years old now and not patched with security fixes that have been put in since. https://www.mozilla.org/firefox/releases/ Actually the FrontMotion package of Firefox 31.0 you have is not the current one from FrontMotion as there have been several updates since then. http://www.frontmotion.com/firefox/download/ http://www.frontmotion.com/fmfirefoxce/download/

Modified by James

cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158914 answers

Chosen Solution

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

You can check for problems with preferences. Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10