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How can I fully remove MyStart by IncrediBar from Firefox and my computer?

Posted

I have no idea how MyStart by IncrediBar got on to my computer. Initially, it hijacked my browser, where upon opening Firefox (8.01) it re-directed my homepage to a MyStart search page. I have never intentionally allowed MyStart, IncrediBar, or IncrediMail into my system.

Using the Control Panel (Vista Home Premium – 64-bit), I uninstalled the program. Then, I went into Firefox Options and disallowed and/or deleted all references to these programs. I also reset my homepage to where I had previously set it to be. I tried to do a System Restore twice, but each time it failed, returning a message indicating that “An unspecified error occurred during System Restore.” I did a complete system scan with Norton 360, which turned up nothing.

Now, my homepage opens to my desired site and MyStart no longer shows up as a search engine choice in the upper-right search box, but when opening Firefox, a second tab immediately opens with the MyStart search page and the url “http://mystart.incredibar.com/?a=6Oyn8n6bDE&i=26.” I also have Internet Explorer 9 on my pc. I was able to completely remove MyStart from that browser. I have searched the Firefox Help website and applied all suggested tactics noted there (including the suggestion from kevinsenjaya regarding about:config), but still have the problem.

I would appreciate guidance on two items: (1) Should I be concerned that my computer is no longer secure because of MyStart and (2) How do I prevent MyStart from automatically opening each time I open Firefox?

Thanks for your help. Don

Chosen solution

  • Open the about:config page via the location bar and do a search for mystart via the Filter at the top of the about:config page.
  • Reset all mystart related prefs that appear bold (user set) via the right-click context menu to their default values.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Read this answer in context 17

Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday (12-18-2011)

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Google Update
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Google Updater pluginhttp://pack.google.com/
  • 4.0.60831.0
  • Photodex Presenter Plugin 4,52,0,3053
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • Provides additional functionality on Facebook. See our web site for details.
  • Office Live Update v1.5
  • ActiveTouch General Plugin Container Version 105
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Foxit Reader Plug-In For Firefox and Netscape
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPWLPG
  • npdnupdater2
  • npdnu
  • NPTURNMED
  • npmnqmp 989898989877
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

Swarnava Sengupta 482 solutions 3134 answers

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Chosen Solution

  • Open the about:config page via the location bar and do a search for mystart via the Filter at the top of the about:config page.
  • Reset all mystart related prefs that appear bold (user set) via the right-click context menu to their default values.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Question owner

Cor-el,

Thanks! Your direction worked! MyStart no longer appears when I open Firefox.

I have one remaining concerning, however. Is it possible that my system’s security has been compromised, even though I cannot see MyStart any longer? Could MyStart be accessing sensitive financial information from my pc without my knowledge? I’ve Googled MyStart and Incredibar and could not find anything indicating whether or not they are malware. Do you know?

Don

sallybabe 0 solutions 2 answers

Mystart.incredibar.com(http://www.Mystart.incredibar.com) is a low quality search web that acts as a web browser hijacker virus to harm computer users. No matter what you type to the search bar of Mystart.incredibar.com, you'll be redirected to a list of links which are helpless at all. Here is the solution to solve such annoying trouble: http://blog.teesupport.com/how-to-remove-mystart-incredibar-com-threat-mystart-incredibar-com-manual-removal-guide/ Good luck.

twoasps 0 solutions 1 answers

I do use incredimail...somehow the program got messed up...I re-downloaded and reinstalled it, choosing the "custom installation" feature and unclicking the mystart search engine and home page feature. I've never had the incredimail tool bar, so that wasn't a problem. I now have my chosen home page and everything is working smoothly again...