Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am trying to log into my university library website and since I updated this morning get this message!!

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

dmulvaney
dmulvaney
more options

please help. I never had a problem with this until I updated. I will switch back to safari if problem persists. thatd be a bummer all around

PLease help!! Authorization Required This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

please help. I never had a problem with this until I updated. I will switch back to safari if problem persists. thatd be a bummer all around PLease help!! Authorization Required This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

All Replies (1)

cor-el
cor-el
  • Moderator
more options

Make sure that you do not block cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"