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How do I resolve this problem: This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required

Posted

When attempting to log in to the web site the following message is received. This web site works on other systems using Firefox. This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

Additionally, a 401 Authorization Required error was encountered while trying to use an ErrorDocument to handle the request.

URL of affected sites

http://www.mdyc.org/members_only

Additional System Details

Installed Plug-ins

  • -npmnqmp 989898989877
  • np-mswmp
  • Coupons, Inc. Coupon Printer DLL
  • E-centives Coupon Activator
  • NPTURNMED
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.0 r32
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

More Information

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Additionally, a 401 Authorization Required error was encountered while trying to use an ErrorDocument to handle the request.

Cheng Wang
  • Administrator
  • Moderator
36 solutions 435 answers

You may have saved a bad password so Firefox is entering that rather than giving you the option to try again. Go to Tools > Options > Security > Saved Passwords and delete the saved passwords for that site and then try logging in again.

Question owner

I rechecked and there is no saved password for this web site.