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I cannot get my comcast email account past the Inbox Preview window. It just reloads each time I try.

Posted

I called comcast and they said it is a problem with firefox. My email to works in Internet Exployer. I have emptied my cache and rebooted. No luck.

Chosen solution

It is Comcast's problem, they don't test it in Firefox before releasing the changes and then take many months to fix it. Using IE switch to the Xfinity Connect Lite preference. Then open it in Firefox.

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Additional System Details

This happened

Every time Firefox opened

This started when...

Monday

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • E-centives Coupon Activator
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.0
  • Shockwave Flash 10.2 r152
  • GEPlugin
  • 4.0.60531.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • Next Generation Java Plug-in 1.6.0_16 for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:6.0.1) Gecko/20100101 Firefox/6.0.1

More Information

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

Chosen Solution

It is Comcast's problem, they don't test it in Firefox before releasing the changes and then take many months to fix it. Using IE switch to the Xfinity Connect Lite preference. Then open it in Firefox.

davestover@comcast.net 1 solutions 13 answers

Going to Xfinity Connect Lite does not work for me. Once upon a time the URL Xfinityconnect.mail.comcast.net worked, but no longer.

Since they are partially owned by Microsoft they know what poor public service is. What is the next suggestion on getting back to reasonable operability? I have a new spelling and grammar checker running in the background. Could any of those services or the multiplicity of add-ons be affecting my computer's performance. I have tried starting my computer with Firefox but without add-ons.

the-edmeister
  • Top 10 Contributor
  • Moderator
3196 solutions 24401 answers

An internal link like that hasn't worked for me for a few years now with Comcast. Every one I have used in the past has been given a re-direct to the main Comcast page - http://xfinity.comcast.net/ . IMO, Comcast wants all users to go thru that "portal" page.