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freezing

Posted

Since updating firefox to 5.0 it has been freezing and not responding every day. Now it is updated to 6.0 and still doing it. After a few hours of use it will just hang and say not responding. If I open tcpview, I don't see anything strange in the processes but then it starts responding again.

About 60% of the time if I load the login to google adsense it will do this again not responding. Many times when it does this you can see background content from other tabs or even a video that was closed in a previously opened tab.

These updates don't seem to be helping anything with this problem.

Since updating firefox to 5.0 it has been freezing and not responding every day. Now it is updated to 6.0 and still doing it. After a few hours of use it will just hang and say not responding. If I open tcpview, I don't see anything strange in the processes but then it starts responding again. About 60% of the time if I load the login to google adsense it will do this again not responding. Many times when it does this you can see background content from other tabs or even a video that was closed in a previously opened tab. These updates don't seem to be helping anything with this problem.

Additional System Details

This happened

Every time Firefox opened

This started when...

upgrade to 5.0

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Heppkat Communicator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r183
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • ScorchPlugin
  • Musicnotes Viewer plugin 1.17.3 For more information visit Musicnotes.com
  • 2,5,3,1
  • Google Update
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Application Basics
Name
Firefox
Version
6.0
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Domain Hammer SEO Analysis
1.3
true
contact@domainhammer.com
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
selectivecookiedelete
4.1
true
selectivecookiedelete@siju.mathew
SEO Info
1.1
true
{cfe230D6-d69b-c07f-fe3c-5ca5c9f0ca30}
WhoLinks2Me.com Domain SEO Analyzer
0.2
true
{C0B2E03C-3CD3-11E0-9588-2B4BE0D72085}
Clear Cache
1.2
false
clearcache@michel.de.almeida
Java Console
6.0.15
false
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.16
false
{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Launch Clipboard
1.8
false
launchClipboard@alice
ReminderFox
1.9.9.4.2
false
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Skype extension for Firefox
4.2.0.5198
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20110811165603
browser.startup.homepage_override.mstone
rv:6.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.max_script_run_time
1800
extensions.lastAppVersion
6.0
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1313713792
places.history.expiration.transient_current_max_pages
94375
places.last_vacuum
1309448608
print.print_printer
Adobe PDF
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print.printer_HP_Color_LaserJet_3600.print_paper_size_unit
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print.printer_HP_Color_LaserJet_3600.print_paper_width
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print.printer_HP_Color_LaserJet_3600.print_reversed
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print.printer_HP_Color_LaserJet_3600.print_scaling
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print.printer_HP_Color_LaserJet_3600.print_shrink_to_fit
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print.printer_HP_Color_LaserJet_3600.print_to_file
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print.printer_HP_LaserJet_4.print_bgcolor
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print.printer_HP_LaserJet_4.print_bgimages
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print.printer_HP_LaserJet_4.print_command
print.printer_HP_LaserJet_4.print_downloadfonts
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print.printer_HP_LaserJet_4.print_paper_size_type
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print.printer_HP_LaserJet_4.print_paper_size_unit
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print.printer_HP_LaserJet_4.print_paper_width
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print.printer_HP_LaserJet_4.print_scaling
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print.printer_HP_LaserJet_4.print_shrink_to_fit
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print.printer_HP_LaserJet_4_-_192.print_bgcolor
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print.printer_HP_LaserJet_4_-_192.print_bgimages
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print.printer_HP_LaserJet_4_-_192.print_command
print.printer_HP_LaserJet_4_-_192.print_downloadfonts
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print.printer_HP_LaserJet_4_-_192.print_evenpages
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print.printer_HP_LaserJet_4_-_192.print_footercenter
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print.printer_HP_LaserJet_4_-_192.print_paper_data
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Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
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Adapter RAM
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Adapter Drivers
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Driver Version
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Hasan 469 solutions 5600 answers
Troubleshooting extensions and themes * https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Clear Cookies & Cache * https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear the Network Cache * https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache Remove Multiple Java Console extensions * http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions Troubleshooting plugins * https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Check and tell if its working.
nmcgrew 0 solutions 2 answers

Helpful Reply

I have turned off extensions and addons, cleared cache and cookies, disabled everything I could think of and still since Firefox 5 and now with Firefox 6, it freezes constantly. Not Responding. About half a minute to sixty seconds and then it will return. It's virtually unusable this way and I've since installed and am getting used to Chrome. Perfect solution.

I have turned off extensions and addons, cleared cache and cookies, disabled everything I could think of and still since Firefox 5 and now with Firefox 6, it freezes constantly. Not Responding. About half a minute to sixty seconds and then it will return. It's virtually unusable this way and I've since installed and am getting used to Chrome. Perfect solution.

Question owner

i cannot remove all the java extensions in firefox. There is no uninstall. I went to the files listed here: C:\Program Files\Mozilla Firefox\extensions

and the folder "{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}" does not exist.

How do you remove these extensions?

i cannot remove all the java extensions in firefox. There is no uninstall. I went to the files listed here: C:\Program Files\Mozilla Firefox\extensions and the folder "{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}" does not exist. How do you remove these extensions?
Hasan 469 solutions 5600 answers

@nmcgrew Firefox Hangs

Firefox is already running but is not responding

Check and tell if its working.

'''@nmcgrew''' Firefox Hangs * https://support.mozilla.com/en-US/kb/Firefox%20hangs Firefox is already running but is not responding * https://support.mozilla.com/en-US/kb/Firefox%20is%20already%20running%20but%20is%20not%20responding Check and tell if its working.

Modified by Hasan

Hasan 469 solutions 5600 answers

@gibsongk55 Uninstalling Add-ons

Cannot Uninstall an Add-on

Check and tell if its working.

'''@gibsongk55''' Uninstalling Add-ons * https://support.mozilla.com/en-US/kb/Uninstalling%20add-ons Cannot Uninstall an Add-on * https://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on Check and tell if its working.

Question owner

Still cannot remove these extensions.

I tried firefox in safe mode and run as administrator.

There is no uninstall button.

Each extension says "incompatible with firefox 6.0" and no uninstall button.

How can i save my addons, themes and links (favorites) and unstall firefox without these extensions and reinstall? This is stupid for firefox to do this with many updates that do not fix any of these problems with freezing not responding since firefox 4.0.

Still cannot remove these extensions. I tried firefox in safe mode and run as administrator. There is no uninstall button. Each extension says "incompatible with firefox 6.0" and no uninstall button. How can i save my addons, themes and links (favorites) and unstall firefox without these extensions and reinstall? This is stupid for firefox to do this with many updates that do not fix any of these problems with freezing not responding since firefox 4.0.
Hasan 469 solutions 5600 answers

Forget about Java extensions, they seldom cause problems. Return to your original problem. Did you perform all other steps (except Java Consoles Removal) mentioned in my first reply ???

Forget about Java extensions, they seldom cause problems. Return to your original problem. Did you perform all other steps (except Java Consoles Removal) mentioned in my first reply ???

Question owner

yes i did all the steps listed. i have done all this before over the last 3 updates also and nothing works. I just uninstalled firefox completely with all personal data.

I downloaded and reinstalled a fresh copy of firefox 6.0 and setup everything all over again. I will test it over the next day or so and see if it works now.

Gibs

yes i did all the steps listed. i have done all this before over the last 3 updates also and nothing works. I just uninstalled firefox completely with all personal data. I downloaded and reinstalled a fresh copy of firefox 6.0 and setup everything all over again. I will test it over the next day or so and see if it works now. Gibs

Question owner

Okay after many months trying to fix this problem. It appears the only way to fix it is to uninstall firefox completely and remove all settings.

After installing a fresh copy and importing my bookmarks and downloading and installing my addons, everything now works like it should.

No shortcut to a fix for others with this problem.

Gibs

Okay after many months trying to fix this problem. It appears the only way to fix it is to uninstall firefox completely and remove all settings. After installing a fresh copy and importing my bookmarks and downloading and installing my addons, everything now works like it should. No shortcut to a fix for others with this problem. Gibs
dorlando07 0 solutions 1 answers

I used the FF 5, and then the constant problems begins: FF (5 and 6) freezes/hangs (no responding) constantly. I try everything (delete session files duplicates, disable and uninstall all the add-ons and plugins, update it, change some entry in about:config, ALL!), but still freezing, no for a few seconds; por example: one of the freezes begins 12:37:35 of today, and finish (the hang) at 12:27:55. Other one, the next, come in 1:06:21 and finish 1:07:53. The next one starts in 2:34:55 and finish 2:37:20. It's very frustrating!

I used the FF 5, and then the constant problems begins: FF (5 and 6) freezes/hangs (no responding) constantly. I try everything (delete session files duplicates, disable and uninstall all the add-ons and plugins, update it, change some entry in about:config, ALL!), but still freezing, no for a few seconds; por example: one of the freezes begins 12:37:35 of today, and finish (the hang) at 12:27:55. Other one, the next, come in 1:06:21 and finish 1:07:53. The next one starts in 2:34:55 and finish 2:37:20. It's very frustrating!

Question owner

Hi Dorlando,

Yes I know .. i put up with it for months. You need to uninstall firefox and when asked to remove personal config data say yes.

You will need to install a new copy and download and install all your addons again. Make sure you export your favorites so you can import them easily.

Works for me.


Gibs

Hi Dorlando, Yes I know .. i put up with it for months. You need to uninstall firefox and when asked to remove personal config data say yes. You will need to install a new copy and download and install all your addons again. Make sure you export your favorites so you can import them easily. Works for me. Gibs
whatisworng 0 solutions 3 answers

I am using Firefox 6 under windows 7. Several times a day I got "not responding" for a few minutes, and then it seems to back to normal again. I have no addons, uses only default theme, no hardware acceleration, no Java. The problems remains the same when running in safe mode. I have only Avast running (but Avast webrep disabled). Windows Defender has been disabled.

I also noticed that under performance, firefox and plugin container are very active.

My friends have abandoned Firefox for this particular problem, and I wonder if I should give give up Firefox

I am using Firefox 6 under windows 7. Several times a day I got "not responding" for a few minutes, and then it seems to back to normal again. I have no addons, uses only default theme, no hardware acceleration, no Java. The problems remains the same when running in safe mode. I have only Avast running (but Avast webrep disabled). Windows Defender has been disabled. I also noticed that under performance, firefox and plugin container are very active. My friends have abandoned Firefox for this particular problem, and I wonder if I should give give up Firefox
Hasan 469 solutions 5600 answers

-> Create a New Profile as a test to check if your current profile is causing the problems.

-> Basic Troubleshooting: Make a New Profile

-> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile.

-> Recovering important data from an old profile

Check and tell if its working.

-> Create a New Profile as a test to check if your current profile is causing the problems. -> Basic Troubleshooting: Make a New Profile * https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile -> If that New Profile works then you can recover your Bookmarks and Passwords from the Old Profile. -> Recovering important data from an old profile * https://support.mozilla.com/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Check and tell if its working.
bob@lazell.net 0 solutions 1 answers

For whatever it is worth diagnostically I discovered by chance that this problem disappears when in "in private" browsing mode. Otherwise Firefox "freezes" (not responding) for around a minute almost like clockwork about 2x an hour.

I'm running Nightly on a win 7 platform.

For whatever it is worth diagnostically I discovered by chance that this problem disappears when in "in private" browsing mode. Otherwise Firefox "freezes" (not responding) for around a minute almost like clockwork about 2x an hour. I'm running Nightly on a win 7 platform.
Hasan 469 solutions 5600 answers

@whatisworng @bob@lazell.net

Diagnose your problem step by step, using the articles mentioned from the first reply on this thread.

'''@whatisworng''' '''@bob@lazell.net''' Diagnose your problem step by step, using the articles mentioned from the first reply on this thread.

Modified by Hasan

Question owner

Firefox needs to setup some error reporting and fix this issue as well. It has been happening for the last 5 upgrades.

Gibs

Firefox needs to setup some error reporting and fix this issue as well. It has been happening for the last 5 upgrades. Gibs
Cyber Spyder 0 solutions 3 answers

Helpful Reply

My conclusion is firefox 6.0 should be renamed to firesucks.. Plugin-container.exe is to blame in my opinion. I cannot open a tab, go to a bookmark, search in google, or minimize firefox without getting the (not responding) message. When using task manager i see plugin-container.exe always pops up and as soon as i end task, voila everything is fine. This really sucks, i'm about ready to do the unthinkable.... moving BACK to IE... I used to love firefox... now i loathe it... lesser of two evils will make me switch... Keep screwing things up mozilla.... Same thing happened to netscape when they went to a java based version.... idiots

My conclusion is firefox 6.0 should be renamed to firesucks.. Plugin-container.exe is to blame in my opinion. I cannot open a tab, go to a bookmark, search in google, or minimize firefox without getting the (not responding) message. When using task manager i see plugin-container.exe always pops up and as soon as i end task, voila everything is fine. This really sucks, i'm about ready to do the unthinkable.... moving BACK to IE... I used to love firefox... now i loathe it... lesser of two evils will make me switch... Keep screwing things up mozilla.... Same thing happened to netscape when they went to a java based version.... idiots
Hasan 469 solutions 5600 answers
'''@cyberspyder''' Firefox Hangs * https://support.mozilla.com/en-US/kb/Firefox%20hangs * http://kb.mozillazine.org/Firefox_hangs Firefox is already Running but is Not Responding * https://support.mozilla.com/en-US/kb/Firefox%20is%20already%20running%20but%20is%20not%20responding Check and tell if its working.
shanek 0 solutions 2 answers

I'm having the same problem. Firefox freezes the entire computer, and not necessarily when anything happens. If I just leave it sitting overnight, there's a better than 50-50 chance my computer will be frozen in the morning. It doesn't do this unless Firefox is running, and it happens even when Firefox is in Safe Mode. It happens with both Firefox 6 and the Firefox 7 beta. I'm running Windows 7 x64 with Service Pack 1.

I'm having the same problem. Firefox freezes the entire computer, and not necessarily when anything happens. If I just leave it sitting overnight, there's a better than 50-50 chance my computer will be frozen in the morning. It doesn't do this unless Firefox is running, and it happens even when Firefox is in Safe Mode. It happens with both Firefox 6 and the Firefox 7 beta. I'm running Windows 7 x64 with Service Pack 1.
Hasan 469 solutions 5600 answers

@shanek Try creating a New Profile as mentioned in one of my previous replies.

'''@shanek''' Try creating a New Profile as mentioned in one of my previous replies.