X
Tap here to go to the mobile version of the site.

Support Forum

freezing

Posted

Since updating firefox to 5.0 it has been freezing and not responding every day. Now it is updated to 6.0 and still doing it. After a few hours of use it will just hang and say not responding. If I open tcpview, I don't see anything strange in the processes but then it starts responding again.

About 60% of the time if I load the login to google adsense it will do this again not responding. Many times when it does this you can see background content from other tabs or even a video that was closed in a previously opened tab.

These updates don't seem to be helping anything with this problem.

Since updating firefox to 5.0 it has been freezing and not responding every day. Now it is updated to 6.0 and still doing it. After a few hours of use it will just hang and say not responding. If I open tcpview, I don't see anything strange in the processes but then it starts responding again. About 60% of the time if I load the login to google adsense it will do this again not responding. Many times when it does this you can see background content from other tabs or even a video that was closed in a previously opened tab. These updates don't seem to be helping anything with this problem.

Additional System Details

This happened

Every time Firefox opened

This started when...

upgrade to 5.0

Installed Plug-ins

  • Office Plugin for Netscape Navigator
  • Adobe PDF Plug-In For Firefox and Netscape
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Heppkat Communicator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 10.3 r183
  • GEPlugin
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • 4.0.60531.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • ScorchPlugin
  • Musicnotes Viewer plugin 1.17.3 For more information visit Musicnotes.com
  • 2,5,3,1
  • Google Update
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0

More Information

Application Basics
Name
Firefox
Version
6.0
User Agent
Mozilla/5.0 (Windows NT 6.0; rv:6.0) Gecko/20100101 Firefox/6.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Domain Hammer SEO Analysis
1.3
true
contact@domainhammer.com
DownloadHelper
4.9.5
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
selectivecookiedelete
4.1
true
selectivecookiedelete@siju.mathew
SEO Info
1.1
true
{cfe230D6-d69b-c07f-fe3c-5ca5c9f0ca30}
WhoLinks2Me.com Domain SEO Analyzer
0.2
true
{C0B2E03C-3CD3-11E0-9588-2B4BE0D72085}
Clear Cache
1.2
false
clearcache@michel.de.almeida
Java Console
6.0.15
false
{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
Java Console
6.0.16
false
{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
Java Console
6.0.20
false
{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Java Console
6.0.22
false
{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
Java Console
6.0.23
false
{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
Java Console
6.0.24
false
{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Java Console
6.0.26
false
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
Launch Clipboard
1.8
false
launchClipboard@alice
ReminderFox
1.9.9.4.2
false
{ada4b710-8346-4b82-8199-5de2b400a6ae}
Skype extension for Firefox
4.2.0.5198
false
{AB2CE124-6272-4b12-94A9-7303C7397BD1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20110811165603
browser.startup.homepage_override.mstone
rv:6.0
browser.tabs.loadInBackground
false
browser.tabs.warnOnClose
false
browser.tabs.warnOnOpen
false
dom.max_script_run_time
1800
extensions.lastAppVersion
6.0
keyword.URL
http://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1313713792
places.history.expiration.transient_current_max_pages
94375
places.last_vacuum
1309448608
print.print_printer
Adobe PDF
print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
false
print.printer_Adobe_PDF.print_edge_bottom
0
print.printer_Adobe_PDF.print_edge_left
0
print.printer_Adobe_PDF.print_edge_right
0
print.printer_Adobe_PDF.print_edge_top
0
print.printer_Adobe_PDF.print_evenpages
true
print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
&PT
print.printer_Adobe_PDF.print_footerright
&D
print.printer_Adobe_PDF.print_headercenter
print.printer_Adobe_PDF.print_headerleft
&T
print.printer_Adobe_PDF.print_headerright
&U
print.printer_Adobe_PDF.print_in_color
true
print.printer_Adobe_PDF.print_margin_bottom
0.5
print.printer_Adobe_PDF.print_margin_left
0.5
print.printer_Adobe_PDF.print_margin_right
0.5
print.printer_Adobe_PDF.print_margin_top
0.5
print.printer_Adobe_PDF.print_oddpages
true
print.printer_Adobe_PDF.print_orientation
1
print.printer_Adobe_PDF.print_page_delay
50
print.printer_Adobe_PDF.print_pagedelay
500
print.printer_Adobe_PDF.print_paper_data
9
print.printer_Adobe_PDF.print_paper_height
11.00
print.printer_Adobe_PDF.print_paper_size_type
0
print.printer_Adobe_PDF.print_paper_size_unit
1
print.printer_Adobe_PDF.print_paper_width
8.50
print.printer_Adobe_PDF.print_reversed
false
print.printer_Adobe_PDF.print_scaling
1.00
print.printer_Adobe_PDF.print_shrink_to_fit
false
print.printer_Adobe_PDF.print_to_file
false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0
print.printer_Adobe_PDF.print_unwriteable_margin_left
0
print.printer_Adobe_PDF.print_unwriteable_margin_right
0
print.printer_Adobe_PDF.print_unwriteable_margin_top
0
print.printer_HP_Color_LaserJet_3600.print_bgcolor
false
print.printer_HP_Color_LaserJet_3600.print_bgimages
false
print.printer_HP_Color_LaserJet_3600.print_command
print.printer_HP_Color_LaserJet_3600.print_downloadfonts
false
print.printer_HP_Color_LaserJet_3600.print_edge_bottom
0
print.printer_HP_Color_LaserJet_3600.print_edge_left
0
print.printer_HP_Color_LaserJet_3600.print_edge_right
0
print.printer_HP_Color_LaserJet_3600.print_edge_top
0
print.printer_HP_Color_LaserJet_3600.print_evenpages
true
print.printer_HP_Color_LaserJet_3600.print_footercenter
print.printer_HP_Color_LaserJet_3600.print_footerleft
&PT
print.printer_HP_Color_LaserJet_3600.print_footerright
&D
print.printer_HP_Color_LaserJet_3600.print_headercenter
print.printer_HP_Color_LaserJet_3600.print_headerleft
&T
print.printer_HP_Color_LaserJet_3600.print_headerright
&U
print.printer_HP_Color_LaserJet_3600.print_in_color
true
print.printer_HP_Color_LaserJet_3600.print_margin_bottom
0.5
print.printer_HP_Color_LaserJet_3600.print_margin_left
0.5
print.printer_HP_Color_LaserJet_3600.print_margin_right
0.5
print.printer_HP_Color_LaserJet_3600.print_margin_top
0.5
print.printer_HP_Color_LaserJet_3600.print_oddpages
true
print.printer_HP_Color_LaserJet_3600.print_orientation
0
print.printer_HP_Color_LaserJet_3600.print_pagedelay
500
print.printer_HP_Color_LaserJet_3600.print_paper_data
1
print.printer_HP_Color_LaserJet_3600.print_paper_height
11.00
print.printer_HP_Color_LaserJet_3600.print_paper_size_type
0
print.printer_HP_Color_LaserJet_3600.print_paper_size_unit
0
print.printer_HP_Color_LaserJet_3600.print_paper_width
8.50
print.printer_HP_Color_LaserJet_3600.print_reversed
false
print.printer_HP_Color_LaserJet_3600.print_scaling
1.00
print.printer_HP_Color_LaserJet_3600.print_shrink_to_fit
false
print.printer_HP_Color_LaserJet_3600.print_to_file
false
print.printer_HP_Color_LaserJet_3600.print_unwriteable_margin_bottom
0
print.printer_HP_Color_LaserJet_3600.print_unwriteable_margin_left
0
print.printer_HP_Color_LaserJet_3600.print_unwriteable_margin_right
0
print.printer_HP_Color_LaserJet_3600.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_4.print_bgcolor
false
print.printer_HP_LaserJet_4.print_bgimages
false
print.printer_HP_LaserJet_4.print_command
print.printer_HP_LaserJet_4.print_downloadfonts
false
print.printer_HP_LaserJet_4.print_edge_bottom
0
print.printer_HP_LaserJet_4.print_edge_left
0
print.printer_HP_LaserJet_4.print_edge_right
0
print.printer_HP_LaserJet_4.print_edge_top
0
print.printer_HP_LaserJet_4.print_evenpages
true
print.printer_HP_LaserJet_4.print_footercenter
print.printer_HP_LaserJet_4.print_footerleft
&PT
print.printer_HP_LaserJet_4.print_footerright
&D
print.printer_HP_LaserJet_4.print_headercenter
print.printer_HP_LaserJet_4.print_headerleft
&T
print.printer_HP_LaserJet_4.print_headerright
&U
print.printer_HP_LaserJet_4.print_in_color
true
print.printer_HP_LaserJet_4.print_margin_bottom
0.5
print.printer_HP_LaserJet_4.print_margin_left
0.5
print.printer_HP_LaserJet_4.print_margin_right
0.5
print.printer_HP_LaserJet_4.print_margin_top
0.5
print.printer_HP_LaserJet_4.print_oddpages
true
print.printer_HP_LaserJet_4.print_orientation
0
print.printer_HP_LaserJet_4.print_pagedelay
500
print.printer_HP_LaserJet_4.print_paper_data
9
print.printer_HP_LaserJet_4.print_paper_height
11.00
print.printer_HP_LaserJet_4.print_paper_size_type
0
print.printer_HP_LaserJet_4.print_paper_size_unit
1
print.printer_HP_LaserJet_4.print_paper_width
8.50
print.printer_HP_LaserJet_4.print_reversed
false
print.printer_HP_LaserJet_4.print_scaling
1.00
print.printer_HP_LaserJet_4.print_shrink_to_fit
true
print.printer_HP_LaserJet_4.print_to_file
false
print.printer_HP_LaserJet_4.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_4_-_192.print_bgcolor
false
print.printer_HP_LaserJet_4_-_192.print_bgimages
false
print.printer_HP_LaserJet_4_-_192.print_command
print.printer_HP_LaserJet_4_-_192.print_downloadfonts
false
print.printer_HP_LaserJet_4_-_192.print_edge_bottom
0
print.printer_HP_LaserJet_4_-_192.print_edge_left
0
print.printer_HP_LaserJet_4_-_192.print_edge_right
0
print.printer_HP_LaserJet_4_-_192.print_edge_top
0
print.printer_HP_LaserJet_4_-_192.print_evenpages
true
print.printer_HP_LaserJet_4_-_192.print_footercenter
print.printer_HP_LaserJet_4_-_192.print_footerleft
&PT
print.printer_HP_LaserJet_4_-_192.print_footerright
&D
print.printer_HP_LaserJet_4_-_192.print_headercenter
print.printer_HP_LaserJet_4_-_192.print_headerleft
&T
print.printer_HP_LaserJet_4_-_192.print_headerright
&U
print.printer_HP_LaserJet_4_-_192.print_in_color
true
print.printer_HP_LaserJet_4_-_192.print_margin_bottom
0.5
print.printer_HP_LaserJet_4_-_192.print_margin_left
0.5
print.printer_HP_LaserJet_4_-_192.print_margin_right
0.5
print.printer_HP_LaserJet_4_-_192.print_margin_top
0.5
print.printer_HP_LaserJet_4_-_192.print_oddpages
true
print.printer_HP_LaserJet_4_-_192.print_orientation
1
print.printer_HP_LaserJet_4_-_192.print_pagedelay
500
print.printer_HP_LaserJet_4_-_192.print_paper_data
9
print.printer_HP_LaserJet_4_-_192.print_paper_height
11.00
print.printer_HP_LaserJet_4_-_192.print_paper_size_type
0
print.printer_HP_LaserJet_4_-_192.print_paper_size_unit
1
print.printer_HP_LaserJet_4_-_192.print_paper_width
8.50
print.printer_HP_LaserJet_4_-_192.print_reversed
false
print.printer_HP_LaserJet_4_-_192.print_scaling
1.00
print.printer_HP_LaserJet_4_-_192.print_shrink_to_fit
false
print.printer_HP_LaserJet_4_-_192.print_to_file
false
print.printer_HP_LaserJet_4_-_192.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4_-_192.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4_-_192.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4_-_192.print_unwriteable_margin_top
0
print.printer_HP_LaserJet_4_-_Network.print_bgcolor
false
print.printer_HP_LaserJet_4_-_Network.print_bgimages
false
print.printer_HP_LaserJet_4_-_Network.print_command
print.printer_HP_LaserJet_4_-_Network.print_downloadfonts
false
print.printer_HP_LaserJet_4_-_Network.print_edge_bottom
0
print.printer_HP_LaserJet_4_-_Network.print_edge_left
0
print.printer_HP_LaserJet_4_-_Network.print_edge_right
0
print.printer_HP_LaserJet_4_-_Network.print_edge_top
0
print.printer_HP_LaserJet_4_-_Network.print_evenpages
true
print.printer_HP_LaserJet_4_-_Network.print_footercenter
print.printer_HP_LaserJet_4_-_Network.print_footerleft
&PT
print.printer_HP_LaserJet_4_-_Network.print_footerright
&D
print.printer_HP_LaserJet_4_-_Network.print_headercenter
print.printer_HP_LaserJet_4_-_Network.print_headerleft
&T
print.printer_HP_LaserJet_4_-_Network.print_headerright
&U
print.printer_HP_LaserJet_4_-_Network.print_in_color
true
print.printer_HP_LaserJet_4_-_Network.print_margin_bottom
0.5
print.printer_HP_LaserJet_4_-_Network.print_margin_left
0.5
print.printer_HP_LaserJet_4_-_Network.print_margin_right
0.5
print.printer_HP_LaserJet_4_-_Network.print_margin_top
0.5
print.printer_HP_LaserJet_4_-_Network.print_oddpages
true
print.printer_HP_LaserJet_4_-_Network.print_orientation
0
print.printer_HP_LaserJet_4_-_Network.print_pagedelay
500
print.printer_HP_LaserJet_4_-_Network.print_paper_data
9
print.printer_HP_LaserJet_4_-_Network.print_paper_height
11.00
print.printer_HP_LaserJet_4_-_Network.print_paper_size_type
0
print.printer_HP_LaserJet_4_-_Network.print_paper_size_unit
1
print.printer_HP_LaserJet_4_-_Network.print_paper_width
8.50
print.printer_HP_LaserJet_4_-_Network.print_reversed
false
print.printer_HP_LaserJet_4_-_Network.print_scaling
0.90
print.printer_HP_LaserJet_4_-_Network.print_shrink_to_fit
false
print.printer_HP_LaserJet_4_-_Network.print_to_file
false
print.printer_HP_LaserJet_4_-_Network.print_unwriteable_margin_bottom
0
print.printer_HP_LaserJet_4_-_Network.print_unwriteable_margin_left
0
print.printer_HP_LaserJet_4_-_Network.print_unwriteable_margin_right
0
print.printer_HP_LaserJet_4_-_Network.print_unwriteable_margin_top
0
privacy.cpd.cookies
false
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
8086
Device ID
2a42
Adapter RAM
Unknown
Adapter Drivers
igdumdx32 igd10umd32
Driver Version
8.15.10.2202
Driver Date
8-25-2010
Direct2D Enabled
false
DirectWrite Enabled
false (7.0.6002.18409)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)
GPU Accelerated Windows
1/1 Direct3D 9

psybases 0 solutions 2 answers

I have had the same problem (FF6 freezing randomly) and the solution was to create a new profile and import *only* the passwords files (key3.db and signons.sqlite) from the old profile.

I have had the same problem (FF6 freezing randomly) and the solution was to create a new profile and import *only* the passwords files (key3.db and signons.sqlite) from the old profile.
user522081 0 solutions 3 answers

I have also been experiencing the busy blue-circle hang every 10 minutes or so. I have had the problem with Firefox 6.01 as well as Firefox 7 beta. I have de-installed, re-installed FF with no change in the problem. However, I followed your advice and the problem seems to have been corrected. At the moment I have not re-installed any of the extensions I had been using. I did re-sync my bookmarks, passwords, and preferences however.

From here I am going to re-install all of the extensions I was using. If the problem does not recur I will re-enable the old "default" profile and see if FF once again starts the blue-circle pause cycle. I will report my findings here. Any other place I might report?

Regards, Nelson

I have also been experiencing the busy blue-circle hang every 10 minutes or so. I have had the problem with Firefox 6.01 as well as Firefox 7 beta. I have de-installed, re-installed FF with no change in the problem. However, I followed your advice and the problem seems to have been corrected. At the moment I have not re-installed any of the extensions I had been using. I did re-sync my bookmarks, passwords, and preferences however. From here I am going to re-install all of the extensions I was using. If the problem does not recur I will re-enable the old "default" profile and see if FF once again starts the blue-circle pause cycle. I will report my findings here. Any other place I might report? Regards, Nelson
Hasan 469 solutions 5600 answers

@Njall - You can report your findings here np.

'''@Njall''' - You can report your findings here np.
jbenucci 0 solutions 1 answers

i m having the same issue...any suggestions hear of yet?

i m having the same issue...any suggestions hear of yet?
Hasan 469 solutions 5600 answers
'''@jbenucci''' Firefox Hangs * https://support.mozilla.com/en-US/kb/Firefox%20hangs * https://support.mozilla.com/en-US/kb/Firefox%20hangs Check and tell if its working.
imajakov 1 solutions 21 answers

I might have discovered the solution without starting over with all your places and bookmarks.

Right after i installed 7.0.1 over a week ago,every 10-30 min When i would be watching videos online, it would freeze for 20-30 seconds. Firefox would say ( Not responding) both firefox and the plugin container process would be very large memory files. I tried to go back to Firefox 5.0. No avail it would still freeze.I tried to disable the plugin container . no good. I tried to adjust memory or cache or plugin settings in “about:config”.Nothing fixed it!

I finally discovered why my Firefox 7.01 was periodic hanging fix. It is something to do with some of your personal files. download this this add on and install it https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/

or you can Google "places maintenance Firefox"

After you install the add on, restart Firefox.go to "tools", then "add ons" and then click “extensions” tab ,then click' options" on the "places maintenance" entry. choose "ALL' or just "expire" and hit "execute", then wait until its done., restart Firefox. should be fine then and all my bookmarks, customizations ,settings, and history stays untouched!

After i did this my Firefox did not freeze once for over 3 days straight. Might not work for everyone. I already read thaqt Mozilla is aware of the problem and are working on a fix it in the full version of 8( the 8 beta did not fix the problem for me) . But they said this is a good temporary fix at least,( might be permanent)

For me at least ,Firefox works fine in 7 now. perfect actually.And many people i saw on similar forums had similar problems.

Enjoy. Hope this helped

I might have discovered the solution without starting over with all your places and bookmarks. Right after i installed 7.0.1 over a week ago,every 10-30 min When i would be watching videos online, it would freeze for 20-30 seconds. Firefox would say ( Not responding) both firefox and the plugin container process would be very large memory files. I tried to go back to Firefox 5.0. No avail it would still freeze.I tried to disable the plugin container . no good. I tried to adjust memory or cache or plugin settings in “about:config”.Nothing fixed it! I finally discovered why my Firefox 7.01 was periodic hanging fix. It is something to do with some of your personal files. download this this add on and install it https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/ or you can Google "places maintenance Firefox" After you install the add on, restart Firefox.go to "tools", then "add ons" and then click “extensions” tab ,then click' options" on the "places maintenance" entry. choose "ALL' or just "expire" and hit "execute", then wait until its done., restart Firefox. should be fine then and all my bookmarks, customizations ,settings, and history stays untouched! After i did this my Firefox did not freeze once for over 3 days straight. Might not work for everyone. I already read thaqt Mozilla is aware of the problem and are working on a fix it in the full version of 8( the 8 beta did not fix the problem for me) . But they said this is a good temporary fix at least,( might be permanent) For me at least ,Firefox works fine in 7 now. perfect actually.And many people i saw on similar forums had similar problems. Enjoy. Hope this helped
chrisavar 0 solutions 1 answers

so all i have to do is update it to 6.0

so all i have to do is update it to 6.0