Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i stop the popup window that keeps asking me to import my bookmarks to firefox "hey there! do you want to backup your bookmarks by importing them to firefox?" It keeps popping up and its really annoying. Help!!!

  • 2 replies
  • 8 have this problem
  • 116 views
  • Last reply by Mickets

more options

it happens every time i turn firefox on. FYI: i do have firefox private browsing on (if that makes a difference).

it happens every time i turn firefox on. FYI: i do have firefox private browsing on (if that makes a difference).

All Replies (2)

more options

buddy, looks like this is not the problem of firefox. it is some malicious website tricks. you have got their "award". well, do some antivirus, and completely remove firefox, and do a clean installation of firefox 4.0 using firefox install pack from mozilla official, if this yet don't help, then i strongly recommend you do some backup and reinstall your windows to completely remove those dirty things you get in you operation system. it is really really time wasting for you to remove them, sometimes reinstall is much faster and easy. and if you really like those malicious sites, maybe linux, like ubuntu/mint/pclinuxos is a better choice.

more options

I think I solved it.


I searched my extensions folder (in my profile) for all image files (PNG and JPG), and found the pop-up images to be in an extension folder related to Firefox Sync (not an external extension, actually). But even though I had already disabled it and un-linked this computer from Firefox Sync, the message still popped-up.

I think the image filename was SYNC.PNG, or something like that. Close Firefox, find the folder where that image is in, and rename the main folder (the one right under the extensions folder) to some other name (such as "original name_copy"). Then start Firefox. Check if it works OK and if the pop-up ceases to appear. If everything OK, then you can delete that folder.

If something goes wrong, just rename the folder to what it was before.