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When using hotmail, I cannot attach or forward attachments. This happened after recently upgrading Firefox.

Posted

Hi. I recently upgraded my Firefox on my Mac and I can no longer add or forward attachments on my hotmail email account. When I compose a new email or hit reply, the Attachment button/bar is visible but it does not respond when the mouse rolls over it. When I try to forward an email with an attachment, the forwarding email appears but the attachment is not present. I can, however, open attachments that are sent to me.

I was able to attach emails before without trouble, but have not been able to do so since upgrading my Firefox browser. I followed some older instructions which said to clear recent cookies and cache, but that didn't solve the problem.

Any suggestions? Thanks!

Chosen solution

Solution! I had read that I needed Silverlight installed to run those (and apparently it was already installed)....but after not seeing it help at all, I disabled it on my Mozilla Add-ons...and NOW I can add the attachments!

Mac OsX 10.6.4 FireFox 3.6.14

Read this answer in context 34

Additional System Details

Sites Affected

http://

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

More Information

roachnet 1 solutions 1 answers

Chosen Solution

Solution! I had read that I needed Silverlight installed to run those (and apparently it was already installed)....but after not seeing it help at all, I disabled it on my Mozilla Add-ons...and NOW I can add the attachments!

Mac OsX 10.6.4 FireFox 3.6.14

Question owner

Thanks! That solved it. I tried upgrading Silverlight, but that didn't solve it. When I disabled the add-on, the attachments worked. Solid advice.

nakima 0 solutions 1 answers

Hi, do not have silverlight as an add-on, still have problem, any suggestions, I can add attachments in my hotmail account if I use internet explorer.

mercedesbenz 0 solutions 1 answers

Helpful Reply

I had the same problem with Hotmail after upgrading to FireFox 4 recently. The 'attachment' button wasn't clickable even though the icon appeared on my screen.

It resolved when I disabled Silverlight under the Firefox Add-On > Plugins then I went to www.microsoft.com/getsilverlight/ and downloaded the Silverlight plugin and ran it with Firefox closed. And upon reopening of Firefox, my Hotmail 'attachments' was working again.

vitamind 0 solutions 2 answers

Thanks! It worked!

carolaud 0 solutions 1 answers

Disabled silverlight on foxfire and checked on Microsoft and found that it is already running there. Still can't get attachments on my emails. I have to close Foxfire out and open Microsoft to send email w/attachment. Not a happy camper here. Any suggestion would be appreciated.

lornamr 0 solutions 1 answers

Where do you access silverlight to disable?

tvasilovic 0 solutions 1 answers

The chosen solution is really no solution, just a work-around, as the Silverlight plug-in or extension is needed for other sites to function properly. So constantly needing to disable and enable this plug-in will lead me to ask myself why I am bothering with Firefox anymore... Will there be a true solution coming that will make the Silverlight plug-in compatible with hotmail?