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When using hotmail, I cannot attach or forward attachments. This happened after recently upgrading Firefox.

Posted

Hi. I recently upgraded my Firefox on my Mac and I can no longer add or forward attachments on my hotmail email account. When I compose a new email or hit reply, the Attachment button/bar is visible but it does not respond when the mouse rolls over it. When I try to forward an email with an attachment, the forwarding email appears but the attachment is not present. I can, however, open attachments that are sent to me.

I was able to attach emails before without trouble, but have not been able to do so since upgrading my Firefox browser. I followed some older instructions which said to clear recent cookies and cache, but that didn't solve the problem.

Any suggestions? Thanks!

Hi. I recently upgraded my Firefox on my Mac and I can no longer add or forward attachments on my hotmail email account. When I compose a new email or hit reply, the Attachment button/bar is visible but it does not respond when the mouse rolls over it. When I try to forward an email with an attachment, the forwarding email appears but the attachment is not present. I can, however, open attachments that are sent to me. I was able to attach emails before without trouble, but have not been able to do so since upgrading my Firefox browser. I followed some older instructions which said to clear recent cookies and cache, but that didn't solve the problem. Any suggestions? Thanks!

Chosen solution

Solution! I had read that I needed Silverlight installed to run those (and apparently it was already installed)....but after not seeing it help at all, I disabled it on my Mozilla Add-ons...and NOW I can add the attachments!

Mac OsX 10.6.4 FireFox 3.6.14

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Additional System Details

Sites Affected

http://

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14

More Information

roachnet 1 solutions 1 answers

Chosen Solution

Solution! I had read that I needed Silverlight installed to run those (and apparently it was already installed)....but after not seeing it help at all, I disabled it on my Mozilla Add-ons...and NOW I can add the attachments!

Mac OsX 10.6.4 FireFox 3.6.14

Solution! I had read that I needed Silverlight installed to run those (and apparently it was already installed)....but after not seeing it help at all, I disabled it on my Mozilla Add-ons...and NOW I can add the attachments! Mac OsX 10.6.4 FireFox 3.6.14

Question owner

Thanks! That solved it. I tried upgrading Silverlight, but that didn't solve it. When I disabled the add-on, the attachments worked. Solid advice.

Thanks! That solved it. I tried upgrading Silverlight, but that didn't solve it. When I disabled the add-on, the attachments worked. Solid advice.
nakima 0 solutions 1 answers

Hi, do not have silverlight as an add-on, still have problem, any suggestions, I can add attachments in my hotmail account if I use internet explorer.

Hi, do not have silverlight as an add-on, still have problem, any suggestions, I can add attachments in my hotmail account if I use internet explorer.
mercedesbenz 0 solutions 1 answers

Helpful Reply

I had the same problem with Hotmail after upgrading to FireFox 4 recently. The 'attachment' button wasn't clickable even though the icon appeared on my screen.

It resolved when I disabled Silverlight under the Firefox Add-On > Plugins then I went to www.microsoft.com/getsilverlight/ and downloaded the Silverlight plugin and ran it with Firefox closed. And upon reopening of Firefox, my Hotmail 'attachments' was working again.

I had the same problem with Hotmail after upgrading to FireFox 4 recently. The 'attachment' button wasn't clickable even though the icon appeared on my screen. It resolved when I disabled Silverlight under the Firefox Add-On > Plugins then I went to www.microsoft.com/getsilverlight/ and downloaded the Silverlight plugin and ran it with Firefox closed. And upon reopening of Firefox, my Hotmail 'attachments' was working again.
vitamind 0 solutions 2 answers

Thanks! It worked!

Thanks! It worked!
carolaud 0 solutions 1 answers

Disabled silverlight on foxfire and checked on Microsoft and found that it is already running there. Still can't get attachments on my emails. I have to close Foxfire out and open Microsoft to send email w/attachment. Not a happy camper here. Any suggestion would be appreciated.

Disabled silverlight on foxfire and checked on Microsoft and found that it is already running there. Still can't get attachments on my emails. I have to close Foxfire out and open Microsoft to send email w/attachment. Not a happy camper here. Any suggestion would be appreciated.
lornamr 0 solutions 1 answers

Where do you access silverlight to disable?

Where do you access silverlight to disable?
tvasilovic 0 solutions 1 answers

The chosen solution is really no solution, just a work-around, as the Silverlight plug-in or extension is needed for other sites to function properly. So constantly needing to disable and enable this plug-in will lead me to ask myself why I am bothering with Firefox anymore... Will there be a true solution coming that will make the Silverlight plug-in compatible with hotmail?

The chosen solution is really no solution, just a work-around, as the Silverlight plug-in or extension is needed for other sites to function properly. So constantly needing to disable and enable this plug-in will lead me to ask myself why I am bothering with Firefox anymore... Will there be a true solution coming that will make the Silverlight plug-in compatible with hotmail?