Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps offering to remember passwords, even though I have unchecked the "Remember for sites" option

  • 2 replies
  • 4 have this problem
  • 5 views
  • Last reply by mbout38

more options

In Tools > Options > Security > Passwords, the first option is to "Remember passwords for sites" and it is checked. Every time I go to a website where a password is required, Firefox asks me if I'd like it to save the password.

I do not want Firefox to keep any password for any site. So, I unchecked this box. I thought it would turn off the feature. However, Firefox still asks, and the box keeps having a checkmark. I have closed and re-launched Firefox repeatedly. It still is a problem.

Any suggestions?

In Tools > Options > Security > Passwords, the first option is to "Remember passwords for sites" and it is checked. Every time I go to a website where a password is required, Firefox asks me if I'd like it to save the password. I do not want Firefox to keep any password for any site. So, I unchecked this box. I thought it would turn off the feature. However, Firefox still asks, and the box keeps having a checkmark. I have closed and re-launched Firefox repeatedly. It still is a problem. Any suggestions?

All Replies (2)

more options

This issue can be caused by an extension.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

more options

Aha! I am not using any themes, but when I checked the Add-ons list there was one there that I did not have before. This is a new laptop from Dell; the FastAccess facial recognition security software (that I do not use) was triggering the problem. Thanks for pointing me in the right direction :)