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I can't log in to gmail (I know my password and user name), the page keeps refreshing, but I can log into gmail using Internet Explorer

Posted

I can log into gmail via Microsoft's Internet explorer so I know that my user name and password work. I have also added www.google.com to the list of allowable web sites in Firefox. The google account was started about two weeks ago and I had no trouble logging in until about 3 days ago. I have gone thru all the recovery steps suggested by google. I suspect that there is something between Firefox and google that needs fixing, but I do not know what.

I can log into gmail via Microsoft's Internet explorer so I know that my user name and password work. I have also added www.google.com to the list of allowable web sites in Firefox. The google account was started about two weeks ago and I had no trouble logging in until about 3 days ago. I have gone thru all the recovery steps suggested by google. I suspect that there is something between Firefox and google that needs fixing, but I do not know what.

Chosen solution

Try clearing the cache and deleting cookies for the gmail/google, this can sometimes help with accessing a site that previously worked. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

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Additional System Details

Installed Plug-ins

  • nphpclipbook
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.1"
  • Default Plug-in
  • Shockwave Flash 10.1 r102
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.0.51204.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

More Information

TonyE
  • Moderator
1034 solutions 8840 answers

Chosen Solution

Try clearing the cache and deleting cookies for the gmail/google, this can sometimes help with accessing a site that previously worked. For details see How to clear the Firefox cache and Delete cookies to remove the information websites have stored on your computer.

Try clearing the cache and deleting cookies for the gmail/google, this can sometimes help with accessing a site that previously worked. For details see [[how to clear the cache]] and [[deleting cookies]].

Helpful Reply

I cleared all history and it worked. Thanks

I cleared all history and it worked. Thanks
TonyE
  • Moderator
1034 solutions 8840 answers

You're welcome

You're welcome
bob66k88 0 solutions 1 answers

Thanks! Worked for me also!

Thanks! Worked for me also!