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When I'm almost finished downloading it says I must close Firefox. How do I do that

  • 1 reply
  • 0 have this problem
  • 141 views
  • Last reply by Morbus
  • Archived

When I'm just about to finish downloading I get a pop up message that says "In order to download, you must first close Firefox", to continue click the "Update" button, but when I do that it keeps sending me back to the pop up

When I'm just about to finish downloading I get a pop up message that says "In order to download, you must first close Firefox", to continue click the "Update" button, but when I do that it keeps sending me back to the pop up

All Replies (1)

Hello Gary.

What exactly are you downloading?