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Sent messages are not saved in the Sent folder

Thunderbird Send and receive email
david replied
Алексей Таланов
Алексей Таланов

Hello. When handling a large volume of emails, some sent messages are not saved in the Sent folder. As a result, they are only saved on the 3rd or 4th attempt, and the recipient receives 3-4 copies of the same email. What could be causing this issue and how can it be resolved? We reinstalled the client and configured it to save sent emails to a different folder, but all without success.

Hello. When handling a large volume of emails, some sent messages are not saved in the Sent folder. As a result, they are only saved on the 3rd or 4th attempt, and the recipient receives 3-4 copies of the same email. What could be causing this issue and how can it be resolved? We reinstalled the client and configured it to save sent emails to a different folder, but all without success.

All Replies (1)

david
david
  • Top 10 Contributor

I presume this is an IMAP account. That issue usually occurs when there is heavy internet traffic and the attempt to save the message times out. A temporary solution is usually to set the sent folder to a local folder. Sending additional times does not resolve the problem.

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