Unable to access the Kroger website today. Says access denied. Able to use Edge to login.
I have always been able to use Firefox to login and place grocery order on the Kroger website. This afternoon the server will not let me in, saying access is denied. I was able to login from Microsoft Edge. Is the Kroger website blocking Firefox logins? I have been having trouble loading the website for the past month or so, but have always been able to get in. Does anyone have a fix for this problem? I rebooted my computer to make sure it was not my PC.
All Replies (1)
Hi,
Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
Does any of the above help? Looking forward to your update on how it goes!
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.