I am having trouble understanding the exact problem based on the information provided. Could you please share more details about the issue you're encountering? Without a clearer explanation, it’s difficult for the community to offer helpful support. If English isn’t your first language, feel free to write in your native language or use a translation tool. We’ll do our best to understand and assist you. When posting a question, it’s helpful to include things like: * Your operating system (see instruction for [https://learn.microsoft.com/en-us/windows/client-management/client-tools/windows-version-search Windows]/[https://support.apple.com/en-us/109033 macOS]) * Your Thunderbird version * Any specific error messages you’re seeing * The steps you've already tried to solve the issue To reply, scroll down to the '''Post a Reply''' box, type your message, and click '''Post Reply'''. The more context you provide, the easier it is for the community to help. For tips on posting, please review our [[Mozilla Support Rules and Guidelines]]. Looking forward to your update!