Showing questions tagged:

Thunderbird does not display when it's checking for messages

I recently updated from a very old version of Thunderbird. The new version no longer shows the little popup messages at the bottom of my screen when automatically checkin… (read more)

I recently updated from a very old version of Thunderbird. The new version no longer shows the little popup messages at the bottom of my screen when automatically checking accounts for mail at the designated interval. As I have numerous email accounts (all set up as POP mail), set to check at different intervals, these popups were useful to me - they also showed when I manually checked an account, or all accounts - this also is not happening anymore. Have they been discontinued, or is it possible I turned them off? I did change some things to suppress nags to update Thunderbird during the time I was using the old version, and unfortunately didn't keep a record of those changes. I'd appreciate knowing which function in about:config controls this feature so I can check to see whether it's set correctly. Thanks!

Open 4 108

The New Email Add Recipient folder is empty and contents moved to People Folder. Need to move them back!

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3

Move email contacts from People folder back to New Email Add Recipient folder do to Mozilla update error.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight the PEOPLE email list it could be moved back to the ADD RECIPIENT list but that does not appear to be possible.

What is the solution????????

Locked 3

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.juno.com timed out. Try again.

I have installed Mozilla ThunderBird Previously on many machines. Am Familiar with Incoming Email Servers and OutGoing Email Servers ... Also special ports ... POP ... … (read more)

I have installed Mozilla ThunderBird Previously on many machines. Am Familiar with Incoming Email Servers and OutGoing Email Servers ... Also special ports ... POP ... and .... SMTP ... IMAP ... ETC ... GBGB On this Machine ... Dell Latitude ... 128 GB SSD ... 8GB RAM I have Mozilla ThunderBird Installed for as Single Email Account ... OverstreetENGR@Juno.com

When I REPLY to Emails , THIS IS the error message that I get : Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.juno.com timed out. Try again.

Open 1

Move Firefox PEOPLE folder email list back to the NEW EMAIL ADD RECIPIENT folder which disappeared.

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the AD… (read more)

In Firefox, to send an email, you click on the NEW EMAIL button in the tool bar and the email app appears. When you click on the TO button to add email addresses, the ADD RECIPIENT page appears and a list of people and their email addresses normally appear.

THERE IS NO LIST OF PEOPLE AND EMAIL ADDRESSES. They have been moved to the PEOPLE folder on the left side tool bar below the top MAIL icon. The email list in the PEOPLE folder is still in tact

My question is how do I correct this error which appears to have happened during an update.

One would think if you highlight/select the PEOPLE email list it could be moved back to the ADD RECIPIENT list/folder but that does not appear to be possible.

What is the solution????????

Locked 1

All my emails are gone, local folders and even starred messages - oldest msgs are 26/03/2026

I will preface this with no I do not have a backup - which is my fault. However I did not expect my account to be nuked into oblivion with no explanation. As per the titl… (read more)

I will preface this with no I do not have a backup - which is my fault. However I did not expect my account to be nuked into oblivion with no explanation.

As per the title, all my emails are gone. My local folders are devoid of anything I can use and am hoping that everything may be on a server somewhere. This is years of emails, important correspondence, bank information, business, etc. The ONLY thing I can think of is when I download the TB app for android and sync'd it using the QR on the desktop version of thunderbird. I then checked stuff the next day and everything was gone barring emails from that day, all folders, everything was gone. Is there no way to recover this?

Open 12 54

Stored Gmail email are empty

I use Thunderbird to store loacally some email from gmail and delete it from the online server. Until october last year it was working flawless, to day I need to read an … (read more)

I use Thunderbird to store loacally some email from gmail and delete it from the online server.

Until october last year it was working flawless, to day I need to read an old email and I discovered that locally since october of some email is only stored the subject and somtime I only have the ticker that increase in the stored email email, but there is either not title or subject. I didn't change any setting in my computer or in the antivirus,, the only thing is that I perform the update of thunderbird as usual. Is it possible to recover these emails or they are gone forever?

Best regards

Open 3 54

Connection was refused

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everyt… (read more)

Everything has been fine for several years but this morning I now get error: TB could not connect to server mail.twc.com, the connection was refused. Spectrum says everything is good on their end. What do I have to do to "fix" Thunderbird? I can't send or receive any emails from 5 accounts with Spectrum and the emails are there when I log in at WebmailSpectrum.net..

Solved 2 9

Mailboxes Catastrophically Deleted If Thunderbird Opened In Offline Mode After Profile Location Change

06 May 2026 USA Just to inform users: All mailboxes and all mail in profile are catastrophically and irretrievably deleted when I: 1. Change the location of the profile … (read more)

06 May 2026 USA Just to inform users:

All mailboxes and all mail in profile are catastrophically and irretrievably deleted when I: 1. Change the location of the profile folder. 2. Make appropriate change in profiles.ini reflecting the location change. 3. Launch Thunderbird in Offline Mode (launching in OFFLINE mode is the fatal event). 4. Mailboxes will appear during this one launched session

    but

5. If Thunderbird is closed while still OFFLINE, then a re-launch of Thunderbird in any state will reveal

     that all mailboxes and all mail have been deleted.

All mailboxes, and of course, all mail in the profile are catastrophically and irretrievably deleted. I was lucky that I made a backup before changing profile location.

The deletion of mail and mailboxes occur at the close of Thunderbird's OFFLINE state. An examination of the profile folder indicates the destruction has occurred upon closing of Thunderbird in OFFLINE state.

It is not the re-launch of Thunderbird that causes the catastrophic deletion. The deletion occurred when Thunderbird was closed in its OFFLINE state.

To successfully change the profile location I must: 1. Make the change to profile location. 2. Make the appropriate change to profiles.ini 3. BE SURE to make the FIRST LAUNCH of Thunderbird in ONLINE mode--ONLINE only. 4. Once 1,2,3 are done, then Thunderbird does not corrupt the profile folder.

Conditions that MIGHT make my configuration uniquely affected: 1. I use Proton Mail Bridge in conjunction with Thunderbird. 2. My Profile folder is on a network share that is letter-mapped in Windows. 3. I have about 10 email addresses in Thunderbird that are Outlook IMAP, Gmail IMAP, and of course, Proton Mail.

I've been using Thunderbird a couple of years in this configuration with no problems. I just decided to rename my profile. So, this is my first discovery of the problem.

Open 2 27

не отправляются письма gmail.com

Перестали отправляться письма с почтового ящика gmail.com. Соединение с сервером исходящей почты не устанавливается. Разные порты и способы шифрования уже пробовал. помог… (read more)

Перестали отправляться письма с почтового ящика gmail.com. Соединение с сервером исходящей почты не устанавливается. Разные порты и способы шифрования уже пробовал. помогите решить проблему. Спасибо.

Open 1 9

large email database search hangs

I have a lot of emails stored in different local folders. My search now hang. They go so far than just hang. Is there a way to rebuild the complete indexing for my thu… (read more)

I have a lot of emails stored in different local folders. My search now hang. They go so far than just hang. Is there a way to rebuild the complete indexing for my thunderbird install?

Open 1

Unexpected Backup Behaviour

I just deleted the folder C:\Users\alan\AppData\Roaming\Thunderbird and replaced it with a backup I made a few days ago. To my surprise, when I opened Thunderbird, I coul… (read more)

I just deleted the folder C:\Users\alan\AppData\Roaming\Thunderbird and replaced it with a backup I made a few days ago. To my surprise, when I opened Thunderbird, I could see messages that I'd downloaded today. What is going on?

Solved 3 9

Calendar sync error: "status.Settings.138"

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: R… (read more)

Trying to sync my outlook and gmail calendars in Thunderbird 140.10.1 and consistently getting an error I haven't seen before: "status.Settings.138". Event log reads: Request: <Settings xmlns='Settings'> <DeviceInformation> <Set> <Model>Computer</Model> <FriendlyName>TbSync%20on%20Device%20fc68426d642076cda9a60b0dd8f3</FriendlyName> <OS>WINNT</OS> <UserAgent>Thunderbird%20ActiveSync</UserAgent> </Set> </DeviceInformation> </Settings>

Response: <Settings xmlns='Settings'> <Status>138</Status> </Settings>

Solved 2 45

Converting Outlook 365 Exchange account that used Owl Exchange to Thunderbird EWS

Hello! Over the last few years, I was using Owl Exchange to access my school and work email accounts which couldn't be added regularly. Now that I've upgraded, I'm not ab… (read more)

Hello! Over the last few years, I was using Owl Exchange to access my school and work email accounts which couldn't be added regularly.

Now that I've upgraded, I'm not able to add these accounts using the EWS method. I run into all kinds of errors, or Thunderbird is unable to detect the kind of account.

Yet, my existing IMAP accounts work great with Owl. How can I easily convert these to work with Thunderbird EWS natively?

Open 45