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Can not send emails. Can receive and can send when using Spectrum.net, however can not send through RoadRunner Mozilla Thunderbird

  • 3 replies
  • 1 has this problem
  • 147 views
  • Last reply by JB

Can not send emails through RoadRunner Mozilla Thunderbird. Can receive. Can send in Spectrum.net, so email account is working properly. Can send and receive with android phone, just not Mozilla. Can not check for latest updates.

Can not send emails through RoadRunner Mozilla Thunderbird. Can receive. Can send in Spectrum.net, so email account is working properly. Can send and receive with android phone, just not Mozilla. Can not check for latest updates.

All Replies (3)

toltmann said

Can not check for latest updates.

Why not?

re :Can not send emails through RoadRunner Mozilla Thunderbird.

Please post information regarding current settings.

  • In Account Settings, select name of roadrunner account in left pane
  • look bottom right and click on 'Edit SMTP_Server' button
  • upload an Image showing the smtp outgoing server settings which the account is set up to use.
  • In Help > Troubleshooting Information
  • scroll down to 'Mail and News Accounts' section
  • Copy all the data and paste into this forum OR upload an image showing the data.

When you attempt to send an email, do you get an error message? If yes, please post an image of that error message OR type the exact error message very carefully; word for word verbatim as it may offer a clue.

I'm having the same issue. Here is the error message I get when I try to send a roadrunner email: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout001.msg.pkvw.co.charter.net cmsmtp 185.98.168.34 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

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