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Login @ California EDD

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  • Last reply by Denys

Surfnbrad2004
Surfnbrad2004
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Hi

You did an update to Firefox about two weeks ago & now I can't login. Had to call EDD yesterday & today to talk to an IT specialist. She told me that Mozilla never contacted California EDD & for the last two weeks people, myself included haven't been able to login. She told me to use Chrome or Microsoft Edge, both of which I absolutely HATE to use. Well guess what I was able to login using Microsoft Edge.

Here's the steps Login They send you a 6 digit text code. You enter the code Then you get a pop up message that something went wrong & call the 833 - 876 - 9333 for the IT dept. Which only takes about 20+ trys to get someone.

PLEASE CORRECT THIS SITUATION!!!!

Hi You did an update to Firefox about two weeks ago & now I can't login. Had to call EDD yesterday & today to talk to an IT specialist. She told me that Mozilla never contacted California EDD & for the last two weeks people, myself included haven't been able to login. She told me to use Chrome or Microsoft Edge, both of which I absolutely HATE to use. Well guess what I was able to login using Microsoft Edge. Here's the steps Login They send you a 6 digit text code. You enter the code Then you get a pop up message that something went wrong & call the 833 - 876 - 9333 for the IT dept. Which only takes about 20+ trys to get someone. PLEASE CORRECT THIS SITUATION!!!!

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Denys
Denys
  • Top 10 Contributor
  • Moderator
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Hi,

Sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!

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