Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird email reading issue

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by Ed

more options

Hello,

Hope someone can help me to figure out how to fix the email message reading screen issue.

I have Thunderbird version 140.3.1esr (64-bit), the "latest version," on Windows 11 64-bit.

Everything looks good, except the email form HTML format looks very bad; it looks like design time on HTML, and any link is not clickable. Also, when I open the message, the HTML shows as an HTML file attachment (see the image), while the same email looks good in the message pane window.

I have multiple email accounts; I always see the annoying yellow message telling me a "unique identity matching the from address was not found"

Also, for some reason, Thunderbird disappears from the Windows status bar when I close the message, not the application, or when I click on another program.

Hello, Hope someone can help me to figure out how to fix the email message reading screen issue. I have Thunderbird version 140.3.1esr (64-bit), the "latest version," on Windows 11 64-bit. Everything looks good, except the email form HTML format looks very bad; it looks like design time on HTML, and any link is not clickable. Also, when I open the message, the HTML shows as an HTML file attachment (see the image), while the same email looks good in the message pane window. I have multiple email accounts; I always see the annoying yellow message telling me a "unique identity matching the from address was not found" Also, for some reason, Thunderbird disappears from the Windows status bar when I close the message, not the application, or when I click on another program.
Attached screenshots

All Replies (1)

more options

Try changing TB Menu Bar > View >Message Body As to 'Original HTML'.

If you don't see the menu bar on top, press the ALT key.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.