Hi,

We're sorry to hear that the page doesn't work as expected. In order to look for the root cause, please follow the steps below and provide us with more information to troubleshoot your issue.

1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon at the left of the address bar.
   • If ETP is enabled, try disabling it. Does the problem persist?
2. If the problem is not fixed, try clearing Firefox cache. Does it help?
3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?
5. Finally, if the problem is still not fixed, please check if it persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
   • If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
   • If it doesn't, that's a compatibility issue. Please report it on Webcompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.

Looking forward to your update!

Thanks for the reply, but none of the steps worked. In fact, when I tried running Firefox in troubleshoot mode, everything froze and I had to reboot my laptop. I was able to use another computer running Firefox to access my bank account, so maybe the problem lies somewhere inside the laptop. Anyway, thanks again.

jkink150,

Thank you for your response. Regarding Troubleshoot Mode, it essentially disables all your add-ons (and some additional features). What you can do without entering this mode is manually disabling (and then re-enabling) all the extensions. Please see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems. That way, you'll make sure the cause is not an extension.

Looking forward to your update.