Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant follow up on ticket #305857 I have no Library it is all blank - no history, no bookmarks, NADA!

  • 8 replies
  • 1 has this problem
  • 90 views
  • Last reply by Hazel Luna

more options

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST.

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

then I got tha same message again

Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857

the next day I couldn't get in so I had to reset my password

Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset

Then this appeared about 50 minutes later

Fri 2025-08-01 12:14 PM Forgot your password?

I found out about Mozilla Monitor and thought it might help

Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor

Fri 2025-08-01 12:21 PM Mozilla Monitor⁩ found no known breaches

Then I got:

Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again

Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

Then I got

Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us

which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins]

Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User"

this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved?

next I asked another question {Which I can't see in my Emails} which netted me this reply,

Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org>

next I was back to this again

Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?

and again just this morning!

Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla?


I am as much a believer in security as the next person but I don't understand what is going on,

I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks!

Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

I asked a question about a week ago. I can't even see the question anymore. While this was going on I received these emails. All times are in Australian CST. Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857 then I got tha same message again Thu 2025-07-31 11:04 PM Your Mozilla Support request has been updated 305857 the next day I couldn't get in so I had to reset my password Fri 2025-08-01 11:18 AM Forgot your password? Fri 2025-08-01 11:25 AM Your password has been reset Then this appeared about 50 minutes later Fri 2025-08-01 12:14 PM Forgot your password? I found out about Mozilla Monitor and thought it might help Fri 2025-08-01 12:14 PM New sign-in to Mozilla Monitor Fri 2025-08-01 12:21 PM Mozilla Monitor⁩ found no known breaches Then I got: Fri 2025-08-01 12:30 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? again Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? and again Fri 2025-08-01 12:31 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? and again Fri 2025-08-01 12:33 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? Then I got Fri 2025-08-01 11:32 PM Mozilla Support Request: Share your feedback with us which contained a copy of my post [I have made a bit of a hash up with my mozilla related logins] Thu Jul 31, 2025, 07:34 but was appartntly sent by "Anonymous User" this email wanted to know if I was satisfied - how could I be, when the problem wasn't solved? next I asked another question {Which I can't see in my Emails} which netted me this reply, Sun 2025-08-03 08:52 AM Mozilla Support Forum<no-reply@support.mozilla.org> next I was back to this again Mon 2025-08-04 03:59 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? and again just this morning! Thu 2025-08-07 10:08 PM Approve sign-in to Mozilla / Did you sign in to Mozilla? ---------------------------------------------------- I am as much a believer in security as the next person but I don't understand what is going on, I have had no response to my original ticket, which I beleive was number 305857 which I can no longer find any refernce to in my account, and I still have a completely blank Library! and I can't even make any new bookmarks! Plaes help, Yours sincerely, Ms Jacq Felis (AKA Kaelkitty).

Chosen solution

Hi Jacq, your "profile" here has a link to your questions: https://support.mozilla.org/user/kaelkitty/questions

I see one from July 31, but I don't understand how it is connected to the current problem (maybe it is not connected): https://support.mozilla.org/questions/1526398

Have you been able to resolve the issue with Firefox not being able to read your places.sqlite database (this is the file that stores bookmarks and history)? The first step usually is to do a regular shutdown/restart of Windows to free up file locks. In extreme cases, you may need the following article: Fix "The bookmarks and history system will not be functional" error message.

Read this answer in context 👍 1

All Replies (8)

more options

PS: I meant to append this:

> Task: checkIntegrity - Unable to check places.sqlite integrity: [Exception... "Could not open connection to C:\Users\Hp\AppData\Roaming\Mozilla\Firefox\Profiles\oi853qa9.default\places.sqlite: 2153971714" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: resource://gre/modules/Sqlite.sys.mjs :: openConnection/</< :: line 1406" data: no] > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Helpful?

more options

Greetings Kaelkitty,

I'm having a Major Issue with my Bookmarks being placed in "Bookmarks" that are accessible via the "Open Application Menu" tab, and I've posted about this several times now in various forums herein, & yet, .... I've not received any answers, let alone any"Mozilla Support request #" .

I'm curious as to how You obtained a "Support Request #", and if Your Problem has been corrected?

Thank You , David

Helpful?

more options

Dear David, Yours is the first reply I've had so far. The "Support Request #", came from my first question, which had all the details, and which I can't find on the forum any more! That would have been on the 31st of July, I think. I don't even know if there were any replies on the original question, because I've never seen it again since I wrote it. I am going insane! Sorry I can't help you; what is an "Open Application Menu" tab anyway?

I don't know what I have to do to get any attention from someone who knows what is going on!

Yours Sincerely, Ms Jacq Felis.

Helpful?

more options

Greetings Jacq,

I can deeply relate, to "Going insane", due to the issues that I've had with Mozilla/Firefox. And,.... The majority of the time, my problems were eventually solved by "Trial & Error", be it that I "refreshed" Fire Fox, or I used the "Backups" that I had made, & placed on my desktop.

When it comes to Computers, Browsers, & Th' Internet,... I'm mostly "All Thumbs", & someone "with knowledge", either helps me,.... "Somewhat",.... Or, I end up working my way around the problem, by "Trial & Error".

After viewing a least ten of the most recent pages, in the "Help Forum", I'm shocked, that there apparently are many issues that have materialized since the end of July to the beginning of August, related to the "Bookmarks", that has resulted in very little, if any "Help" from Firefox!

On the "Desktop Application" of Firefox, to the far right of the "Search Bar" where the "more tools" icon is located,... To the right of "more tools",The icon, or tab, that is 3 horizontal bars that rise vertically, is the "Open Application Menu". When you click it, you can see "Bookmarks", "History", "Downloads", "Print", "Settings", "Help", etc.

When I saw that important bookmarks, were not being saved in what I've accepted as "The Normal Folder", being the "Other Bookmarks" Folder,... I "Lost My Mind", but,.....After finding not one of the most recent "Bookmarks" in any "Bookmarks Folder",... I tried the "Open Application Menu", clicked on "Bookmarks" & there they were.

My additional Problem, is that I have to manually move them to a folder, which is very time consuming., and it is only then, that they show up in the "Library"!

And,... My not having a great deal of knowledge about issues like this,... I'm Deeply Pondering on what I should do next.

And, I do not want to tell You to "Refresh" Firefox, or to install Your "Backups", which May/May not work.

Helpful?

more options

Chosen Solution

Hi Jacq, your "profile" here has a link to your questions: https://support.mozilla.org/user/kaelkitty/questions

I see one from July 31, but I don't understand how it is connected to the current problem (maybe it is not connected): https://support.mozilla.org/questions/1526398

Have you been able to resolve the issue with Firefox not being able to read your places.sqlite database (this is the file that stores bookmarks and history)? The first step usually is to do a regular shutdown/restart of Windows to free up file locks. In extreme cases, you may need the following article: Fix "The bookmarks and history system will not be functional" error message.

Helpful?

more options

Helpful?

more options

Greetings jscher,

I broke down your 'reply" in to 3 parts, & provided Data for each.

Thank You Sir!

Helpful?

more options

Kaelkitty said

Dear David, Yours is the first reply I've had so far. The "Support Request #", came from my first question, which had all the details, and which I can't find on the forum any more! That would have been on the 31st of July, I think. I don't even know if there were any replies on the original question, because I've never seen it again since I wrote it.

Mozilla does have a direct ticket support but Only for the subscription based products as in Mozilla VPN, MDN Plus and the plus/premium versions of Monitor, Pocket, Firefox Relay and also for Mozilla Account support.

So you must have started a ticket for one of those things by accident instead of posting a thread in desktop Firefox section on support forum with https://support.mozilla.org/en-US/questions/new/firefox/form like you did with this thread.

There is no direct support for the Firefox web browsers by way of phone, chat, email or ticket since they are free to install and use and you can even build Firefox from source yourself.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.