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I can’t access my Firefox account

  • 3 replies
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  • 17 views
  • Last reply by Paul

SuMo Bot
SuMo Bot
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Hello,

My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox.

I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible.

Could you please help me unlock it or advise on the next steps?

Thank you.

Hello, My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox. I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible. Could you please help me unlock it or advise on the next steps? Thank you.

All Replies (4)

Paul
Paul
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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

SuMo Bot
SuMo Bot Question owner
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Thank you for the information.

Paul
Paul
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No problem, hopefully the team there can help.

SuMo Bot
SuMo Bot Question owner
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