Inability to Create New Messages (bug1956258)
Hello, I have recently been unable to create new messages in Thunderbird. I am currently on the latest version, 139.0.2 (64-bit). There is no Create New Message Button, and Control + N does work either. I am also now getting a lot of extra information in the Header Pane. Refer to the Screen Shot JPG. Thanks, Graeme
Modified by Wayne Mery
Chosen solution
graeme_edwards said
I am also now getting a lot of extra information in the Header Pane.
The following link might be helpful: why is the first page on my email showing garbage? https://support.mozilla.org/en-US/questions/1508332#answer-1741568
Read this answer in context 👍 0All Replies (8)
Click view>folders and tick 'folder pane header' to reclaim the 'new message' button. If menu bar is not visible, press alt key first.
Thanks for that David. However, while I now have the Create New Message Button, when I click on it, it still does not create anew message. Pushing the Control N Button does not create a new message either. Graeme
Better after Help > Troubleshoot Mode?
Hi David, No. Going into Toubleshooting Mode did not help. Still unable to create a new message. Graeme
Chosen Solution
graeme_edwards said
I am also now getting a lot of extra information in the Header Pane.
The following link might be helpful: why is the first page on my email showing garbage? https://support.mozilla.org/en-US/questions/1508332#answer-1741568
We have the same problem on a number of systems, with the difference that no extra headers are displayed in the message pane. Ctrl+N does not work as well as pressing on new message.
Previous TB version was 128ESR, problem appeared right after updating to 140ESR.
Should we open a bug report?
More than 1000 TB installations in our organization, this is a mess...
Modified by Michail Pappas
Opened https://bugzilla.mozilla.org/show_bug.cgi?id=1976624 for my issue.
Hi there, Went into Accounts Settings and set email account as default. Now can create emails. Thanks, Graeme