Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Secure connection failed

  • 7 replies
  • 0 have this problem
  • Last reply by cor-el

more options

Why does attempt at loading a UK Government web page (https://vehicleenquiry.service.gov.uk/) produce a "Secure connectionn failed - Error code: PR_CONNECT_RESET_ERROR" message?

I managed to load the same web page by using Chrome.

Why does attempt at loading a UK Government web page (https://vehicleenquiry.service.gov.uk/) produce a "Secure connectionn failed - Error code: PR_CONNECT_RESET_ERROR" message? I managed to load the same web page by using Chrome.

All Replies (7)

more options

What security software are you running? Windows home or pro? Maybe this --> https://support.mozilla.org/en-US/questions/1444114

Modified by jonzn4SUSE

Helpful?

more options

OS Name Microsoft Windows 10 Pro

Helpful?

more options

Just opened fine for me in Sheffield. I'm on Debian though so it could well be Windows thing.

Helpful?

more options

geoffrey.collinge said

OS Name Microsoft Windows 10 Pro

Try testing in Windows Sandbox (VM) to see if you have the same issue. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Helpful?

more options

Did you try Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 What security software are you running?

Helpful?

more options

thepillenwerfer said

Just opened fine for me in Sheffield. I'm on Debian though so it could well be Windows thing.

Debian... help this guy. https://support.mozilla.org/en-US/questions/1461330

Helpful?

more options

You can check the connection settings and check for possible issues with a Proxy or VPN service.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a Proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See also:

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.