Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Types wrong characters intermittanly.

  • 5 replies
  • 0 have this problem
  • 11 views
  • Last reply by zeroknight

more options

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data on some web site, I'll get an incorrect entry for a key stroke. e.g. I enter a 0 and get a 1. But if I enter a 1 I get a 1. So far the error key has always been different.

I've tested things by launching a notepad or Word document and entering the character and in those all works fine. But go back to Firefox and I get the error again. What I have to do is to close and re-launch Firefox and so far this fixes things. It's an intermittent problem which forces me to keep another browser on the machine and ready. Imagine entering a password when all of a sudden you type 'X' and it gives you an 'E'. Really frustrating!

Machine is Windows 10 with a Logitech wireless keyboard. Latest Firefox browser. Not always but sometimes when using Firefox browser to log in somewhere or enter data on some web site, I'll get an incorrect entry for a key stroke. e.g. I enter a 0 and get a 1. But if I enter a 1 I get a 1. So far the error key has always been different. I've tested things by launching a notepad or Word document and entering the character and in those all works fine. But go back to Firefox and I get the error again. What I have to do is to close and re-launch Firefox and so far this fixes things. It's an intermittent problem which forces me to keep another browser on the machine and ready. Imagine entering a password when all of a sudden you type 'X' and it gives you an 'E'. Really frustrating!

All Replies (5)

more options

Does this just happen in websites or is the address bar also affected?

Does it still happen in Troubleshoot Mode?

Helpful?

more options

What security software do you have?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Helpful?

more options

Zeroknight,

Just today it did it for the first time in the address bar. I was trying to log into my router and it kept changing the Zero in the IP address to a One. Obviously that didn't work too well. But I launched Firefox a second time and it worked fine there.

It hasn't happened often enough for me to do anything in T-shoot. I will literally behave for days on end, act up once and then be fine again for days.

cor-el,

ESET Smart Security Premium and Malwarebytes Premium 4.6.6 If I boot safe mode that will close my FF Browser and it could be weeks before it happens again. I can't sit in safe mode that long.

One thing I remembered is when it happens I can type the correct character in notepad or whatever and then do a copy and past and enter the right character that way.

Helpful?

more options

And so far it's done a different character each time and always only one character malfunctions.

Helpful?

more options

Uninstall ESET Smart Security and see if the issue continues.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.