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Prime trouble

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  • Last reply by cor-el

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I changed some setting that I don't remember which caused my Prime to not come out of buffer

I changed some setting that I don't remember which caused my Prime to not come out of buffer

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Can you explain what happens?

Helpful?

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once the particular program is selected the buffering swirling icon comes on and continues untill ther is nothing but black or I get Gah your tab has crashed

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Anything relevant-looking messages in the Browser Console ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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