Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

No Save As Dialogue Appearing

Geoffrey Eargle
Geoffrey Eargle
more options

Since the FF update to 116.0.2 (64-bit) I am unable to save images from a very specific part of Ancestry.com. The database is the U.S., School Yearbooks, 1900-2016. All of the other image databases on Ancestry download without issue, and I am able to download the Yearbook images using Edge, so this appears to be a Firefox issue, especially as it began immediately following the most recent update.

The Yearbook images do differ from the others in that you are given an option to download two images as a zip file, or just a single image, but neither option results in the Save As dialogue appearing, and the images do not download anywhere.

This is a very strange issue, but maybe someone familiar with the most recent update could have some insight as to what has been changed that might have this impact.

Windows 11 Version 22H2 (OS Build 22621.2134), if that makes any difference.

Since the FF update to 116.0.2 (64-bit) I am unable to save images from a very specific part of Ancestry.com. The database is the U.S., School Yearbooks, 1900-2016. All of the other image databases on Ancestry download without issue, and I am able to download the Yearbook images using Edge, so this appears to be a Firefox issue, especially as it began immediately following the most recent update. The Yearbook images do differ from the others in that you are given an option to download two images as a zip file, or just a single image, but neither option results in the Save As dialogue appearing, and the images do not download anywhere. This is a very strange issue, but maybe someone familiar with the most recent update could have some insight as to what has been changed that might have this impact. Windows 11 Version 22H2 (OS Build 22621.2134), if that makes any difference.

Chosen solution

Boot the computer in Windows Safe Mode with network support to see if that has effect.

Read this answer in context 👍 0

All Replies (4)

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

Do you any errors appear in the Browser Console (Ctrl+Shift+J) immediately after the save attempt?

Geoffrey Eargle
Geoffrey Eargle Question owner
more options

Hi zeroknight, the problem persists in Troubleshoot Mode. I attached three files. The AbortError file is the error reported in regular mode immediately following my attempt to download the image. The second shows the errors I received after entering Troubleshoot mode, and the third file shows errors received after returning to regular mode, without doing anything else.

Does this help to understand the issue at all?

Also, I tried Chrome and it works fine there as well as Edge.

Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Boot the computer in Windows Safe Mode with network support to see if that has effect.

Geoffrey Eargle
Geoffrey Eargle Question owner
more options

Okay this is weird. It worked properly in Safe Mode, and then when I returned to "normal" mode it continued to work properly, so it appears to have fixed itself. I have no idea what might have caused the problem, but it is now resolved.

Thank you everyone for your assistance.