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Firefox is not reading my keyboard correctly. I have tried every fix that has been published with no result.

Paul replied
aschrum

Fix the problem with your software. In order to fill in what you see, I have to open Word, type this, copy, then paste it here.

Fix the problem with your software. In order to fill in what you see, I have to open Word, type this, copy, then paste it here.

All Replies (2)

Try to disable the ZoneAlarm anti-keylogger feature.

See also:

Modified by cor-el

Hi

Thank you for your patience while we have been looking into this issue. We have issued an update to Firefox that is expected to fix this problem. Please make sure that you have version 116.0.2 of Firefox installed on your device.

For help updating, please see: https://support.mozilla.org/en-US/kb/update-firefox-latest-release#

Thank you.