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password request

Dropa replied
kwbush

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’

‘I had Firefox years ago with a now defunct email address. I reinstalled the app using my current address but it continually asks for my OLD password (which is lost). How can I get rid of the password request’ for ‘Firefox’
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All Replies (1)

Nothing more can be done here - one should've setup the new Primary email login before setting up a new login. It's going to ask for this until the user creates a new account and login.