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Fedex tracking fails in Firefox

  • 2 replies
  • 1 has this problem
  • 26 views
  • Last reply by cor-el

nance_c123
nance_c123
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I can not get Firefox version 111.0.1 to work with Fedex tracking system. I get a message from Fedex saying "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." But when I use Microsoft Edge I get all my tracking information. I have cleared the cache for Fedex but that does not work. I have had this same problem with UPS also.

I can not get Firefox version 111.0.1 to work with Fedex tracking system. I get a message from Fedex saying "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." But when I use Microsoft Edge I get all my tracking information. I have cleared the cache for Fedex but that does not work. I have had this same problem with UPS also.
Attached screenshots

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

I have no issue with the site. see screenshot

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window