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Need an upgrade to play Netflix on Firefox

Firefox Other
cor-el replied
billjoan.davis
billjoan.davis

Hi, I am getting a prompt from Netflix that in order to stream videos I need to upgrade Firefox. How do I go about completing this?

Hi, I am getting a prompt from Netflix that in order to stream videos I need to upgrade Firefox. How do I go about completing this?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

That might mean that the site did not detect the DRM component needed to play paid media. Does anything in this article help: Watch DRM content on Firefox?

cor-el
cor-el
  • Moderator

Make sure you have updated the Widevine plugin to the latest version (4.10.2557.0).

  • Tools -> Add-ons -> Plugins

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.