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Protonmail Errors which are absent on IceDragon

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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The included pic shows the red screen that comes up when I hold shift down when the mail composer is up, this is one of several like errors like a hover over text one and auto save one which crash the page nearly and require reloading of the page, another error is that the close, minimize and maximize buttons are missing when protonmail site tab is both active and maximized, not when minimized, then it is the same as the rest, support and I were not able to resolve this, I picked up some Java replacement extensions and whatnot and that did not work either.

The included pic shows the red screen that comes up when I hold shift down when the mail composer is up, this is one of several like errors like a hover over text one and auto save one which crash the page nearly and require reloading of the page, another error is that the close, minimize and maximize buttons are missing when protonmail site tab is both active and maximized, not when minimized, then it is the same as the rest, support and I were not able to resolve this, I picked up some Java replacement extensions and whatnot and that did not work either.
Attached screenshots

Chosen solution

Well we found the culprit, the Ghost It extension caused the problem in some fashion, I did not investigate it beyond that, I disabled and removed it, Protonmail is functional fully now and that will do.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Chosen Solution

Well we found the culprit, the Ghost It extension caused the problem in some fashion, I did not investigate it beyond that, I disabled and removed it, Protonmail is functional fully now and that will do.

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

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