Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't find how to scan QR code when trying to add my Android phone to Firefox

  • 1 reply
  • 1 has this problem
  • 43 views
  • Last reply by cor-el

more options

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device". • If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the '''menu''', tap '''Settings '''and select '''Turn on Sync'''. • Scan this code: There is no '''Turn on Sync''' option in the '''Settings''' menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty. I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a '''Turn on Sync''' option in '''Settings''', and I just overlooked it, please explain step-by-step where I can find it. If there really is no '''Turn on Sync''' option, please provide an alternate method of adding my Android phone. Thanks.

All Replies (1)

more options

I think that the QR code is meant to install Firefox on a mobile device. If Firefox is already installed then you only need to connect to the Firefox Account using the email and password with no need to scan a QR code.