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Passwords are missing

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

pranavpradeepmk5
pranavpradeepmk5
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Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edited email from public] @gmail.com i didn't get the saved passwords please do something it's really important

Hello Firefox am an existing user as part of my system crash i lost all the installed software including Firefox after repairing my system logging on the same email [edited email from public] @gmail.com i didn't get the saved passwords please do something it's really important

Modified by James (doing minimal support)

All Replies (1)

FredMcD
FredMcD
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Are you talking about a sync account?

https://bugzilla.mozilla.org/show_bug.cgi?id=1745634 Sync data lost if profile data cleared by accident

It's possible (a small chance) the original profile data is still there


https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update