Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox out of date

  • 2 replies
  • 1 has this problem
  • 24 views
  • Last reply by FredMcD

more options

Both Citibank and Discover say my version of FF is out of date and will not let me enter their site.

Mozilla says my version is the latest.

Wassup?

Both Citibank and Discover say my version of FF is out of date and will not let me enter their site. Mozilla says my version is the latest. Wassup?

Modified by RetRevDoc

Chosen solution

Often that means the website can't properly read the browser information. But your User Agent shows: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:95.0) Gecko/20100101 Firefox/95.0

This looks normal to me.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 0

All Replies (2)

more options

Oops will "NOT" let me in

more options

Chosen Solution

Often that means the website can't properly read the browser information. But your User Agent shows: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:95.0) Gecko/20100101 Firefox/95.0

This looks normal to me.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.