Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sudden problems with Microsoft Live Mail

  • 5 replies
  • 1 has this problem
  • 22 views
  • Last reply by robs10

more options

I recently started having a problem composing an email message when using Windows Live Mail and wondered if anyone has experienced the same issue. Another person on the Microsoft Help Forum reported the same issue, also using Firefox. The issue is that while composing an email, the window suddenly jumps back to the Inbox. It is very intermittent so a little difficult to test out with other browsers I hate using. Another issue which does seem to be only happening with Firefox is inability to open attachments on the first try.

All Replies (5)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

more options

I prefer to use; https://www.mozilla.org/en-US/thunderbird/ Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with great features!

Thunderbird Support Forum https://support.mozilla.org/en-US/questions/thunderbird

Helpful?

more options

Thanks Fred. I clear my cache on a regular basis and don't think that makes a difference. It happens very seldomly so it's a little hard to nail down

Helpful?

more options

Did you check out the links I posted?

Helpful?

more options

Hi Fred, My Tracking Protection is set to Standard, but went ahead and turned it off for Live Mail. Will see if that helps.

Wouldn't a "feature" cause these glitches 100% of the time though? I encounter the problem of the email composing window suddenly jumping to the Inbox once a week at most. My unopenable attachments problem is pretty consistent though and will look into it further.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.