Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Verify with reCAPTCHA

more options

I cannot verify with RECAPTCHA - keep getting message: "cannot contact reCAPTCHA. Check your connection and try again." Connection is fine!??

I cannot verify with RECAPTCHA - keep getting message: "cannot contact reCAPTCHA. Check your connection and try again." Connection is fine!??

All Replies (4)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

By the way, is this problem on a "desktop" version of Firefox -- Windows, MacOS, Linux -- or in Firefox for Android?

more options

Hi - it's on a laptop running Windows 10 and latest Firefox browser.

more options

Hello Everyone who sent me solutions - didn't want you to think I wasn't paying attention! I'm at dinner and will do solutions when I get home tonight. Thank you much!