Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

updated Firefox syn lost all bookmarks

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

more options

Hello, I just upgraded my father Firefox and tried to sync his years of bookmarks and password information, but it isn't syncing on his account. can anyone help recover these? we logged into our account, but forgot the password, so we reset the password and logged back in with the new password and non of the bookmarks are coming back up? if you please please can help ! thank you

All Replies (2)

more options

Hey there!

Please see the link below for how to recover your lost bookmarks:

https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Hope I helped!

Kind regards,

Bithiah

Helpful?

more options

Did you possibly reset the password of the Sync account because you forgot the password like you wrote above?

Resetting the password for the Firefox Account will remove all data stored on the Sync server because this password is used to encrypt your data before it is uploaded to the Sync server and only this password can decrypt this data. You would need to have a local backup to recover the bookmarks.

Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.