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Firefox keeps crashing - Windows 10

  • 8 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

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Hi everybody! Until I used Windows 7 Ultimate I had no problem using Firefox on my PC. I've been forced to use Windows 10 and I've apdated both my desktop and my Laptop at the same time (one hour difference) - both run almost exactly the same programs with the exactly same structure (name of software, names of files and/or directories, cookies, extensions etc etc). My Laptop (HP EliteBook) has no problem whatsoever, while on the desktop firefox keeps crashing whenever I sitch on an external HD, or I start a program, or often when I play chess. It crashes also when I'm watching an You Tube clip, and I change clip.... The only time that Firefox doesn't crash is when it is alone, no programs are running in the background, and I explore the internet using the same window, and not opening any links in a new window. I have an idea of what may be the cause but I'm looking for someone who has my same issues in order to check causes. I must admit that I'm fed up, and I'm seriuosly considering to switch to chrome after having used Firefox since it was born.... Thank you, Marko

All Replies (8)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Fred, as you requested:

bp-bf897933-50c8-461a-9ba7-f341b0210920 20/09/2021, 16:26 Visualizza bp-78c635f1-0e4b-4969-864c-7b3ea0210920 20/09/2021, 16:27 Visualizza bp-57dac470-59d8-4ebc-bb73-18f600210920 20/09/2021, 16:27 Visualizza bp-30edf5d1-00fe-4feb-89ec-9876d0210920 20/09/2021, 16:27 Visualizza bp-d928d8b9-776f-4800-9319-7c4450210920 20/09/2021, 16:27 Visualizza bp-6f0c6a8c-c9be-4a8d-9d05-9b1430210920 20/09/2021, 16:28 Visualizza bp-9ce3cb0b-3e13-4311-89ee-69bfc0210920 20/09/2021, 16:28 Visualizza bp-04adea78-0687-4cfc-b2fe-2bd220210920 20/09/2021, 16:28 Visualizza bp-ec0086fd-2f6f-4c86-a6e2-9e6a10210920 20/09/2021, 16:28 Visualizza bp-37fa0a3d-4929-4cdd-bd27-40b040210920 20/09/2021, 16:28 Visualizza bp-085f3ef4-e1ee-49aa-8297-feebb0210920 20/09/2021, 16:28 Visualizza

Thank you!

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Product Firefox Release Channel release Version 92.0 Build ID 20210903235534 (2021-09-03)

Mon, 20 Sep 2021 14:21:20 GMT bp-bf897933-50c8-461a-9ba7-f341b0210920 Mon, 20 Sep 2021 09:19:31 GMT bp-78c635f1-0e4b-4969-864c-7b3ea0210920 Fri, 17 Sep 2021 16:10:58 GMT bp-57dac470-59d8-4ebc-bb73-18f600210920

Signature: asepkcs.dll | BaseThreadInitThunk

Uptime 40 seconds

Windows Error Reporting : 1

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

The crash report flagged this program; asepkcs.dll = Athena Smartcard Solutions

This is for Sumo's Related Bugs 1731377 NEW --- Crash in [@ asepkcs.dll | BaseThreadInitThunk]

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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 91.0.2, first offered to Release channel users on August 24, 2021


Update your Athena software.

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Bug 1731377 Opened 3 days ago Crash in [@ asepkcs.dll | BaseThreadInitThunk]

This module seems to come from smart card readers used by certain public services in Italy. I couldn't find the installer even following links that were supposed to point at it. It might be that this DLL shipped with an older version of it.

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Will immediately check my smart card reader (which I bought 4 years ago) together with my software/hardware supplier and see if it is possible to update that dll. I have to use the card reader with a card needed to access some public services. At worst, I will buy a new card reader with (hopefully) dll's that work in windows 10... As soon as I discover something will come back to the forum and let everybody know the results. In the meantime, thanks a lot!!! Marko.

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Fred, I'm using Firefox v. 92.0 - I keep the browser automatically updated whenever some new version appears. Ciao, Marko

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That is fine. But all software needs to be checked now and then for updates.

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